What are the responsibilities and job description for the Patient Service Rep / Precertification Specialist position at University Physicians' Association, Inc. (UPA)?
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Job Type
Full-time
Description
Looking for a role where your organizational skills truly make a difference?
Join our team at the University Center for Pain Management, where you’ll play a key role in helping patients access the care they need.
Location: UT Medical Center Campus, Knoxville, TN
Job Type: Full-Time
Why You’ll Love This Position
Job Type: Full-Time
What You’ll Do
Requirements
What We’re Looking For:
Job Type
Full-time
Description
Looking for a role where your organizational skills truly make a difference?
Join our team at the University Center for Pain Management, where you’ll play a key role in helping patients access the care they need.
Location: UT Medical Center Campus, Knoxville, TN
Job Type: Full-Time
Why You’ll Love This Position
- Monday–Friday schedule (no nights or weekends!)
- Office closed on major holidays
- Comprehensive benefits package (Medical, Dental, Vision, PTO, 401k with match, and more!)
Job Type: Full-Time
What You’ll Do
- Process incoming referrals to ensure timely scheduling and coordination of care
- Handle insurance pre-certifications and prior authorizations to prevent delays in treatment
- Verify insurance coverage and document benefits ahead of appointments
- Manage EMR inbox and respond to provider/patient messages
- Communicate with patients about balances and financial responsibility
- Support front office operations and administrative tasks as needed
- Prior experience with referrals and insurance pre-certifications (required)
- High school diploma or equivalent
- Previous healthcare or administrative experience preferred
- Strong communication and organizational skills
- Ability to multitask and thrive in a fast-paced environment
Requirements
What We’re Looking For:
- Prior experience with referrals and insurance pre-certifications (required)
- High school diploma or equivalent
- Previous healthcare or administrative experience preferred
- Strong communication and organizational skills
- Ability to multitask and thrive in a fast-paced environment