What are the responsibilities and job description for the Patient Service Rep/Precertification Specialist position at University Physicians' Association?
Description
Join Our Team and Make a Difference!
Are you passionate about helping patients and ensuring they receive the care they need? At University GYN Oncology, we’re looking for a Patient Service Representative / Precertification Specialist who thrives in a fast-paced, team-oriented environment. This role is essential in creating a positive experience for our patients while supporting the smooth operation of our clinic.
Location: Knoxville, TN – University GYN Oncology
Job Type: Full-Time
Why You’ll Love Working with Us:
Work-Life Balance: Monday–Friday schedule, no nights or weekends!
- Comprehensive Benefits:
- Medical, Dental, and Vision Insurance
- 401(k) with company match and immediate vesting
- Paid Time Off, Sick Leave, Bereavement Leave
- Disability, Life & Critical Illness Coverage
- Health Savings Account with Employer Contribution
- Flexible Spending Accounts
- Employee Assistance Program
- Fitness Center
What You’ll Do
As a key member of our team, you’ll be the friendly face and helpful voice that patients rely on. Your responsibilities will include:
Scheduling & Coordination
- Schedule follow-up visits, chemotherapy, labs, and new patient appointments.
- Manage oncology task lists and future orders.
- Ensure accurate documentation and follow-up for no-show patients.
Precertification & Billing Support
- Secure prior authorizations for chemotherapy, scans, and medications.
- Coordinate referrals and notify patients about scheduled tests.
- Assist with billing processes, including Good Faith Estimates and FMLA paperwork.
Patient Interaction & Check-In
- Greet patients warmly and professionally.
- Verify insurance, collect copays, and update registration details.
- Maintain confidentiality and accuracy in patient records.
Phone & Message Management
- Answer calls promptly and return messages within 24 hours.
- Direct calls appropriately and assist with triage.
New Patient Referrals
- Process referrals quickly and schedule appointments within 5–7 days for known cancer diagnoses.
- Coordinate with Nurse Navigators and request records from referring providers.
What We’re Looking For
- Education: High school diploma or equivalent required.
- Experience: 1–2 years in a hospital or clinical setting preferred.
- Skills: Strong customer service, problem-solving, and organizational skills. Ability to work under pressure while maintaining professionalism and compassion.
Requirements
What We’re Looking For
- Education: High school diploma or equivalent required.
- Experience: 1–2 years in a hospital or clinical setting preferred.
- Skills: Strong customer service, problem-solving, and organizational skills. Ability to work under pressure while maintaining professionalism and compassion.
Why You’ll Love Working Here
- Be part of a mission-driven team making a real impact in patients’ lives.
- Collaborative and supportive work environment.
- Opportunities for growth and development.
Ready to join a team that values your skills and dedication? Apply today and help us deliver exceptional care to every patient, every time!