What are the responsibilities and job description for the Front Desk Receptionist position at University Orthopedics?
Job Title: Front Desk Receptionist
Reports to: Site Manager
GENERAL SUMMARY OF DUTIES: The Front Desk Receptionist will be the first point of contact for patients and visitors, providing exceptional customer service and creating a positive first impression. This position will be responsible for handling a variety of administrative tasks to ensure the smooth functioning of the front desk and therapy department areas. This position requires flexible hours Monday – Friday between 7:00am – 7:00pm based on scheduling.
Essential Job Functions:
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Locate and process referrals at the time of visit.
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Complete patient check-in and check-out for a specific office location and pod.
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Schedule follow up appointments at UOI locations/offices.
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Facilitate appointment scheduling for external referrals.
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Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
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Collect co-pays and patient account balance and collection balance.
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Respond to and return phone calls; listen to and return voicemail messages.
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Print schedules and superbills for next-day provider visits.
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Batching out at the end of the shift and verifying co-pays with cash collected.
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Sorting mail/packages presented to front desk and directing to appropriate source, dispersing any incoming faxes to the appropriate source, and monitoring clinical inboxes.
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Scan documents into the EMR system.
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Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers, and therapists, and physicians.
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Additional duties as assigned by the Manager to meet department needs.
Requirements:
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High school diploma or equivalent.
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At least 1 year of medical receptionist or administration experience preferred.
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Excellent communication and interpersonal skills.
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Excellent customer service skills.
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Knowledge of MS Office and EMR systems/ practice management systems.
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Knowledge of insurance eligibility and verification.
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Motivated individual with team approach.
• Knowledge of third-party billing helpful.
• Must be able to travel to all sites if/when necessary.