PATIENT SERVICES SPECIALIST LEAD AT HARBORVIEW ABUSE & TRAUMA CENTER (FULL -TIME, DAYS)

Req #: 222003 Department: HARBORVIEW MEDICAL CENTER - ABUSE & TRAUMA CENTER Job Location: Harborview Medical Center Job Location Detail: Main Hospital, 325 9th Ave. Seattle, WA 98104 Posting Date: 05/19/2023 Closing Info: Open Until Filled Salary: $3,608 - $5,164 per month Other Compensation:

Exciting increases eff. July 1st!

Union Position: Yes Shift: First Shift Benefits: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here.

Harborview Abuse & Trauma Centerhas an outstanding opportunity for afull-time (40 hours per week), day shift, PATIENT SERVICES SPECIALIST LEAD.The PSS Lead is responsible for leading the Patient Services Specialists team, directing, and providing support services, and coordinating all patient care services.

POSITION/CAMPUS HIGHLIGHTS

Only Level I trauma and burn center in the region

Close proximity to public transportation

Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

Convenient location

SCHEDULE
The typical schedule for this position is from 8:30am to 5pm.

RESPONSIBILITIES

Assign work to staff

Evaluate daily workload, workflow, and adjusts staff assignments accordingly.

Maintain and edit templates for provider schedules in EPIC.

Respond to patients’ needs and concerns as appropriate.

Review and correct the work performed by others for compliance with established procedures.

Provide feedback to manager for employee performance evaluation, and training plans.

Identify and resolve problems or unusual situations; recommend changes as necessary.

Monitor and evaluate policies and procedures to suggest operational changes.

Track inventory and order office supplies and forms.

Maintain a safe, clean, and organized waiting area to ensure the safety of each patient.

Perform the work of the Patient Services Specialist 1, 2 and 3.

Demonstrates an understanding and commitment to addressing systemic oppression and serving diverse populations.

Actively engages in agency-wide Diversity, Anti-Racism, Equity, and

Inclusion practices and strives for racially equitable outcomes.

REQUIREMENTS
High School graduation or equivalent AND Three years of Patient Support Service experience OR equivalent education/experience.

DESIRED

Demonstrates excellent customer service skills.

Demonstrate ability to multi-task, prioritize work and manage a heavy workload with frequent interruptions.

Advanced EPIC experience.

Intermediate Word and Excel experience

ABOUT UW MEDICINE HARBORVIEW
Harborview is an ideal place to thrive in a supportive, high-intensity and fast-paced environment. You’ll be encouraged to grow, advance your career, expand your community and make a difference in people’s lives. Every colleague is viewed as a potential leader, enjoys a high degree of autonomy and trust, and is empowered to ask tough questions. We believe that the kindness and caring we show patients, colleagues, and everyone who comes through our doors is a vital part of creating the best possible healing environment. Working at Harborview isn’t just a job — it’s a calling.

Challenge. Collaboration. Compassion.Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Salary : $3,608 - $5,164