Program Operations Analyst, Genetics

The UW Medicine - Department of Laboratory Medicine & Pathology (DLMP) in Seattle, WA has two fantastic opportunity for a Program Operations Analyst with the Genetics Team at the University of Washington Medical Center – Montlake!

The Program Operations Analyst will work across multiple teams to improve our laboratory processes to make the Genetics Division Laboratories more efficient, enable test volume growth and state-of-the-art clinical and research testing. This position will work closely with diverse, complex teams, including key cross-institutional stakeholders, executive level leadership and faculty, research staff, laboratory staff, NGS analytics, genetics counselors, variant review scientists, and preauthorization and billing staff as needed to achieve goals.

Work schedule:

• 100% FTE
• Monday – Friday
• Day shift

What you’ll contribute:

Process Improvement and Design:

• Collaborate with cross-functional teams to understand, identify and document business needs, assess alternatives and options, and develop business cases and solution proposals that support decision making among process/project owners.
• Investigate, assess, and document current state of laboratory workflows and testing work streams, including gathering feedback and conducting user interviews.
• Develop streamlined solutions and workflows that support improved quality, efficiency, and throughput.
• Identify opportunities to support laboratory processes with new or existing technology solutions and create functional and technical requirements for these solutions.
• Build process diagrams to help communicate current and future state(s) across teams and stakeholders.
• Document functional, technical, and operational requirements for projects, including beyond clinical testing workflows, while defining stakeholders, objectives, scope, risks, and success criteria.
• Write new Standard Operating Procedures (SOP) and related documentation.
• Lead focused process improvement focused projects (ranging from cross institutional projects through intradivision projects), including planning, implementation, scope management, monitoring, and quality improvement activities.
• Develop supporting documentation for process changes such as workflow diagrams, functional requirements, process models, business rules, and technical specifications.
• Facilitate end-user working groups to develop shared understanding of needs, develop consensus related to priorities and requirements, and develop inclusive solutions that balance trade-offs and benefits among process partners.

Operations:

• Serves as a laboratory liaison to other internal and external clients and subject matter expert for escalated resolution of operational issues for division workflows.
• Establish, organize, and contribute to strategic planning and implementation of laboratory and departmental initiatives related to the Genetics Division.
• Works closely with leadership, internal and external stakeholders to prioritize, design, implement, and manage changes to function-specific workflows.
• Optimize the workflows, processes, and procedures.
• Troubleshoot and report on issues or concerns from other laboratory divisions or hospital staff or other reporting mechanisms, e.g., Quality Improvement tracking, Incident Reports, or Patient Safety Network (PSN).
• Lead and plan work to accomplish division initiatives and high priority projects.
• Assist with daily workload coordination, develop training and competency documents.
• Create resources and job aids and participate in user training.
• Serve as back-up for program coordinator responsibilities, when needed.

Regulatory Affairs and Compliance:

• Oversee program processes to ensure compliance with institutional, federal, state, and local policies and regulations.

Analytics:

• Develop and maintain monitoring tools and reports that provide appropriate indicators of division performance.
• Run and compile queries from multiple data sources to include but not limited to Sunquest for reports to include specimen management and metrics.
• Work with UWIT, LMIT and other resources to support data requests and queries.
• Provide reports, analyses, and projections to create quality management metrics to support strategic decision making related to clinical activity, resource utilization (i.e. staff), and development of process improvement plans.
• Utilize reports provided to support and identify opportunities for performance improvement and monitor the impact of changes to workflows.

What you’ll need:

• Bachelor's degree in science or other related field

AND

• At least four years of a combination of experience in operation support, process design and development, and/or project management experience

OR

• Equivalent education and experience

Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.

EO employer – M/F/Vets/Disabled