Kidney Transplant - Outreach and Network Development Specialist

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is for the use of the Office of Network Development, unless otherwise approved. Approval from Compensation is required before posting This position reports to the Office of Network Development and Telehealth with dual accountability to School of Medicine Department Leadership. The selected candidate will be responsible for driving strategic growth initiatives as identified by the Office of Network Development, Hospital Service Lines, and the School of Medicine Department leadership. This individual will act as a liaison between University of Utah Health and referring providers in order to increase utilization of identified U Health services, streamline the referral process, resolve issues, and communicate new programs and services. The candidate will possess strong communication skills in order to build meaningful relationships with providers in an assigned territory.This position is not responsible for providing patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Builds, maintains and expands relationships with referring providers and their support staff to make the organization the preferred provider of choice for referred patients.

• Educates providers on the organization's specialty services, particularly new products and services.

• Ensures regular contact and exchange of feedback is occurring between the organization and external providers.

• Documents encounters and market intelligence in CRM and shares critical market intel with leadership.

• Understands methods for making data driven decisions to appropriately identify and target meaningful opportunities.

• Gathers feedback on patient and provider satisfaction and packages intelligence in CRM.

• Assists in resolving complaints on service delivery issues in conjunction with the Manager of Provider Communications.

• Identifies opportunities to improve the referral and service delivery process through tactful questioning and interactions with providers and staff members.

• Educates and registers referring providers on EPIC Link to ensure communication regarding shared patients is accessible and obtainable.

• Coordinates opportunities for new providers within the organization to interact with internal referring providers and assists in outreach onboarding process.

• Demonstrates the value of their efforts through meeting key performance indicators and quantifying success of their initiatives with supporting data.

• Maintains detailed records of interactions and outreach initiatives. Produces reports and assists in analyzing data for trends in referral patterns and opportunities.

• Coordinates efforts and functions as an effective team member with market managers, service line and department leadership. Ensures there is frequent and timely communication and avoids duplication of efforts.

Knowledge / Skills / Abilities

• Ability to conduct oneself in a manner that portrays the PROMISE standards of the organization.

• Strong interpersonal skills and the ability to interact with, support and influence the behavior and activities of referring physicians, management and co-workers.

• Demonstrated verbal and written communication skills.

• Knowledge of clinical business operations processes and procedures.

• Demonstrated public speaking/presenting skills. Ability to represent the organization in social and public settings. Strong organizational skills.

• Ability to work independently and in a group setting, high integrity, reasoned and thoughtful judgment, a sense of urgency and analytical and intuitive skills.

• Flexibility as it relates to schedule, responsibilities and priorities.

• Demonstrated proficiency in business systems, technology, and social media.

• Ability to analyzing data in order to identify key opportunities for business growth.

• Demonstrated understanding of clinical referral patterns and ability to communicate clinical data points and outcomes to drive results.

Qualifications

Required

• Bachelor's degree in a related field, or the equivalency.

• Four (4) years of related experience.

Qualifications (Preferred)

Preferred

• Master's degree in a related field.

• Clinical knowledge/background.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/

Online reports may be submitted atoeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 86690
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Typically 8-430
Clinical/Non-Clinical Status Non-Clinical
Location Name University of Utah Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department UUH CST 28A TRANSPLANT OUTRCH
Category Outreach and Development
Workplace Set Up On-site