Business Assistant III

Job Title: Business Assistant III

Department: Dentistry

Reports To: Operations Manager

Location: Toledo Hospital

Organizational Structure: This position reports directly to the Operations Manager and the Department Chairman. The Business Assistant III is responsible for the day-to-day operational management of UTD.

POSITION SUMMARY

Directly influence patient satisfaction by delivering patient healthcare services both financially and clinically.

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES

1. Overall general clerical support of the dental office; support of projects as needed for completion, filing, data-entry, organization, auditing, etc.
2. Answer and route phone calls.
3. Create and update patient records in Dentrix, ensuring accuracy and validity of information.
4. Assist front desk as needed.
5. Oversee encounter forms are filled out correctly by faculty and residents.
6. Oversee and when needed assist in the billing of all resident and faculty appointments from the daily encounter forms.
7. Bill out operating room cases.
8. Collect money and discuss financial arrangements with patients.
9. Oversee and when needed assist in the prior authorization processes.
10. Submit claims electronically and by mail to the appropriate dental and medical insurance companies.
11. Enter all money into Dentrix and complete the day end financial reports and banking.
12. Correct insurance issues; contact insurance companies and/or check insurance portals regarding claims.
13. Monthly financial aging of patient accounts.
14. Oversee all accounts are marked with the correct bill type.
15. Oversee the monthly mailing of patient account statements.
16. Support leadership in assigned priority projects and makes proactive suggestions regarding opportunities for optimization.
17. Support all operation aspects of the clinic.
18. Support Operations Manager in day-to-day supervision of office staff.
19. Perform other related duties as required.

REQUIRED QUALIFICATIONS (Remember; these are minimal qualifications that disqualify candidates if they do not have)

• Education: HS Diploma or Equivalent
• Skills: 
  1. Demonstrates clinical competency in caring for patients as identified in unit's Scope of Care.
  2. Demonstrates competency in the care of the patient in the following stages of the lifecycle: infants, children, adolescents, adults and geriatrics.
  3. Effectively responds to customer service needs.
  4. Seeks out ways to assist patients and co-workers.
  5. Actively participates in performance improvement activities as related to job duties.
• Years of Experience: 
  1. 1 years clerical and/or customer service experience
  2. Experience in a medical or dental office

PREFERRED QUALIFICATIONS 

• Education: Bachelors Degree in related field
• Years of Experience: 2 years experience in a dental office