Business Assistant II

University of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research and education of the future physicians, providing care in a wide range of medical specialties from the most complex diagnoses and treatments to primary care for the entire family. The primary site of inpatient care services is at the University of Toledo Medical Center, but many of our physicians’ practice at hospitals and medical offices throughout the region.

University of Toledo Physicians offers competitive pay and benefits including: 403B, Pension, health and tuition waiver at UT.

POSITION SUMMARY

The Business Assistant II supports the daily administrative operations of the office. Business Assistant II undertakes a variety of office support tasks and works diligently under pressure with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES

• Preform overall clerical tasks of office.
• Insurance verifications.
• Oversee and handle check in and check out process.
• Schedule and confirm patient appointments.
• Create and update records in Dentrix ensuring accuracy and validity of the information.
• Answer and route phone calls.
• Complete daily billing transactions.
• Handle all patient treatment prior authorizations.
• Collect money and discuss financial arrangements with patients; to include patient account balances and truth and lendings.
• Assist front desk as needed.
• Support leadership in assigned priority projects and makes proactive suggestions regarding opportunities for optimizations.
• Perform other related duties as required.

REQUIRED QUALIFICATIONS (Remember; these are minimal qualifications that disqualify candidates if they do not have)

• Education: HS diploma or equivalent
• Skills: 

  • Proven experience as an office assistant or in another relevant administrative role

  • Working knowledge of dental practice management software, will train on our specific software

  • Excellent organizational and time management skills

  • Analytical abilities and aptitude in problem-solving

  • Excellent written and verbal communication skills

  • Proficiency in math and computer use

• Years of Experience: 

  • 1 years clerical and/or customer service experience

  • Experience in a Medical or Dental Office

PREFERRED QUALIFICATIONS 

• Education: 
  • Bachelors Degree in related field
• Years of Experience: 
  • 1 Years’ experience in a medical office

The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics. 

Equal Opportunity Employer/Drug-Free Workplace