Hospice Account Executive

Job Title: Hospice Account Executive

Job Location: Knoxville, TN

Office: UT Hospice

Job Status: Full-Time

We are looking for an Account Executive to join us at UT Hospice in Knoxville!

POSITION SUMMARY: Serves as the customer service representative for all hospice agency referral sources, including sales calls, hospice education and information, and community in-services regarding hospice.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Helps build collaborative working relationships both internally and externally.
• Responsible for being a good steward of the agency’s financial resources by projecting a return on monies spent and managing a marketing budget.
• Responsible for executing effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of the Company. These include pre and post call planning, establishing rapport, effective questioning skills, proposing solutions, handling objections, and closing.
• Successfully executes a weekly, monthly, and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing. Plans activity to maximize territory coverage of both existing and prospective accounts.
• Participates in collaborative strategic planning and problem solving as it relates to marketing growth strategies and community education.
• Responsible for achievement of census admission goals/expectations as established at hire or at review of annual agency budget goals.
• Completes specific assignments timely as requested by supervisor.
• Attends staff meetings to give an update regarding accounts, customer needs, and progress towards agency growth strategies.
• Coordinates in-services with community and medical-based groups to educate them on hospice services on an as needed basis.
• Responsible for checking email daily and responding to phone messages within one (1) business day.
• Responsible for all sales administration duties including, but not limited to, CRM compliance, expense reports, payroll time sheets, medical director time sheets, strategic territory planner, PTO requests, and paperwork delivery or pick-up as needed.
• Other appropriate tasks and special projects as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS & REQUIREMENTS FOR THE POSITION:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• At least two (2) years of demonstrated success in hospice sales.

PREFERRED KNOWLEDGE AND SKILLS:

• Ability to professionally and effectively interact with a variety of stakeholders.
• Ability to generate creative ideas related to marketing and community education.
• Effective and persuasive communication skills; a positive and outgoing manner.
• Strong time management and organizational skills.
• Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Current driver’s license and reliable means of transportation.
• Ability to manage budget and utilize resources effectively.

SUPERVISORY RESPONSIBILITIES:

• None.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may be performed at a desk and require heavy use of office equipment, including computer, tablet, and phone.
• Must have the reasonable ability to stand, walk, sit, use hands to finger, handle, feel, reach, balance, see, talk, hear, and drive. Must be reasonably capable of lifting twenty (20) pounds.
• Significant portion (>50%) of daily assignments may require travel to client/resident/patient locations or other work sites, via car or public transportation.
• Schedule may occasionally require evening, night, holiday, or weekend work.
• Ability to effectively work from a remote/home office.

Beacon Hospice an affiliate of The Pennant Group (NASDAQ: PNTG), is the employer for this position as stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health, hospice, and home care agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

ACKNOWLEDGEMENT

I have read this job description and fully understand the requirements and notices set forth therein. I hereby accept the position and agree to perform the identified essential functions in a safe manner and in accordance with the Company’s established policies and procedures. I agree to request guidance from my Supervisor if I am unsure of how to interpret any policy.

I further understand that my employment is at-will and thereby understand that my employment may be terminated at-will either by the Company or myself, and that such termination can be made with or without notice.

This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and regulations, accreditation and licensure requirements (if applicable), and all policies and procedures.