What are the responsibilities and job description for the UT Benefits Billing Specialist position at University of Texas System?
Job ID: 15233
Location: Austin, TX
Full/Part Time: Full Time
Regular/Temporary: Regular
FLSA Status
Non-Exempt
Earliest Start Date
Immediately
Salary
Salary commensurate with experience
Hours per Week
40.00 Standard from 8:00 AM to 5:00 PM
Hiring Department
Office of Employee Benefits
Required Application Materials
A resume and letter of interest is required to apply. Candidates under final consideration will also be required to submit professional references, college degree information, and employment history to an online third-party vendor.
About Us
For more than 140 years, The University of Texas System has improved the lives of Texans - and people all over the world - through education, health care, and research. The System consists of nine academic institutions, four health institutions, and The University of Texas System Administration. The institutions of the UT System employ more than 160,000 faculty, health care professionals, researchers, support staff, and student workers.
The UT System Administration is primarily based in Austin, Texas. It supports the missions of the System's thirteen institutions by providing financial, legal, planning, purchasing, government relations, communications, development, and other central services. Serving a growing state, the UT System Administration strives to provide a welcoming, supportive work environment that embraces different perspectives - not only because it enables the organization to be stronger, creative, and thoughtful, but because it is the right thing to do. To that end, UT System Administration embraces state laws on military and former foster children employment preferences.
Purpose of Position
Customer service support for retirees serviced by UT Benefits Billing. Administrative support to the UT Benefits Billing department of The Office of Employee Benefits.
Essential Functions
Provide Benefits program guidance on elected coverages for UT System retirees by answering incoming calls
Provide customer service to UT System retirees whose out-of-pocket premiums are billed and collected by UT Benefits Billing
Scan and commit correspondence
Communicate confirmation of enrollments and payment elections directly to subscribers by email, mailed letters or phone
Attend annual enrollment meetings at institutions to support the Office of Employee Benefits
Monitor and distribute incoming mail and email correspondence accordingly
Assist with all mail-out items for retirees (refund checks, on-boarding letters, etc.)
Other duties as assigned
Knowledge, Skills & Abilities
Strong customer service skills
Strong communication skills, both verbal and written
Strong multitasking and organizational skills
Ability to work with a team in a cooperative and productive manner
Ability to meet routine deadlines
Ownership of assigned tasks and ability to work independently with strong attention to detail
Proficient with Microsoft Office, in particular Excel and Word
Required Qualifications
High school diploma or GED and at least five years of experience in a customer service-related position
Preferred Qualifications
Work experience at one of our UT Institutions
Knowledge of PeopleSoft and OEB's SGELIG system
Working Conditions
May work around standard office conditions
Repetitive use of a keyboard at a workstation
Use of manual dexterity
Uses standard office equipment
Requires occasional evening or weekend hours
Hybrid work environment (remote & office)
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to a minimum of 20 hours per week and at least 135 days in length. Participation in TRS is mandatory.
A background check will be conducted on candidates under final consideration. The background check may include any or all of the following: criminal history check, prior employment verification, education verification, professional references check, and motor vehicle records check. Background checks are conducted by third-party vendors. Upon request form the third-party vendor, candidates under final consideration must provide the required information for the background checks to be completed.
EO/AA Statement
The University of Texas System Administration is committed to providing equal employment opportunity for all qualified applicants and employees in all terms and conditions of employment. U. T. System will provide equal employment opportunity to all qualified persons and will not discriminate on the basis of race, color, sex, sexual orientation, gender identity/expression, pregnancy, religion, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal or state laws.
For information on accommodations for individuals with disabilities, please contact the Office of Talent and Innovation at oti@utsystem.edu .
To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=8&JobOpeningId=15233&PostingSeq=1
jeid-4e7b464d840f3246b88ee9edc86c3254
Location: Austin, TX
Full/Part Time: Full Time
Regular/Temporary: Regular
FLSA Status
Non-Exempt
Earliest Start Date
Immediately
Salary
Salary commensurate with experience
Hours per Week
40.00 Standard from 8:00 AM to 5:00 PM
Hiring Department
Office of Employee Benefits
Required Application Materials
A resume and letter of interest is required to apply. Candidates under final consideration will also be required to submit professional references, college degree information, and employment history to an online third-party vendor.
About Us
For more than 140 years, The University of Texas System has improved the lives of Texans - and people all over the world - through education, health care, and research. The System consists of nine academic institutions, four health institutions, and The University of Texas System Administration. The institutions of the UT System employ more than 160,000 faculty, health care professionals, researchers, support staff, and student workers.
The UT System Administration is primarily based in Austin, Texas. It supports the missions of the System's thirteen institutions by providing financial, legal, planning, purchasing, government relations, communications, development, and other central services. Serving a growing state, the UT System Administration strives to provide a welcoming, supportive work environment that embraces different perspectives - not only because it enables the organization to be stronger, creative, and thoughtful, but because it is the right thing to do. To that end, UT System Administration embraces state laws on military and former foster children employment preferences.
Purpose of Position
Customer service support for retirees serviced by UT Benefits Billing. Administrative support to the UT Benefits Billing department of The Office of Employee Benefits.
Essential Functions
Provide Benefits program guidance on elected coverages for UT System retirees by answering incoming calls
Provide customer service to UT System retirees whose out-of-pocket premiums are billed and collected by UT Benefits Billing
Scan and commit correspondence
Communicate confirmation of enrollments and payment elections directly to subscribers by email, mailed letters or phone
Attend annual enrollment meetings at institutions to support the Office of Employee Benefits
Monitor and distribute incoming mail and email correspondence accordingly
Assist with all mail-out items for retirees (refund checks, on-boarding letters, etc.)
Other duties as assigned
Knowledge, Skills & Abilities
Strong customer service skills
Strong communication skills, both verbal and written
Strong multitasking and organizational skills
Ability to work with a team in a cooperative and productive manner
Ability to meet routine deadlines
Ownership of assigned tasks and ability to work independently with strong attention to detail
Proficient with Microsoft Office, in particular Excel and Word
Required Qualifications
High school diploma or GED and at least five years of experience in a customer service-related position
Preferred Qualifications
Work experience at one of our UT Institutions
Knowledge of PeopleSoft and OEB's SGELIG system
Working Conditions
May work around standard office conditions
Repetitive use of a keyboard at a workstation
Use of manual dexterity
Uses standard office equipment
Requires occasional evening or weekend hours
Hybrid work environment (remote & office)
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to a minimum of 20 hours per week and at least 135 days in length. Participation in TRS is mandatory.
A background check will be conducted on candidates under final consideration. The background check may include any or all of the following: criminal history check, prior employment verification, education verification, professional references check, and motor vehicle records check. Background checks are conducted by third-party vendors. Upon request form the third-party vendor, candidates under final consideration must provide the required information for the background checks to be completed.
EO/AA Statement
The University of Texas System Administration is committed to providing equal employment opportunity for all qualified applicants and employees in all terms and conditions of employment. U. T. System will provide equal employment opportunity to all qualified persons and will not discriminate on the basis of race, color, sex, sexual orientation, gender identity/expression, pregnancy, religion, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal or state laws.
For information on accommodations for individuals with disabilities, please contact the Office of Talent and Innovation at oti@utsystem.edu .
To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=8&JobOpeningId=15233&PostingSeq=1
jeid-4e7b464d840f3246b88ee9edc86c3254