Gift Services Specialist I, Operations & Advancement Services

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.

Salary Range: Up to $44,295 annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will be accepted through 11:59 PM CDT on the listed close date. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials:

•    Resume and Cover Letter are required

Job Summary

The Gift Services I position supports the Office of Advancement Services by processing charitable gifts, maintaining donor records, and providing customer service to donors and university partners. As part of Advancement & Alumni Engagement, this role helps ensure the accurate and timely processing of gifts while maintaining the integrity of donor information and supporting the university's fundraising mission. Be Bold | The University of Texas at San Antonio UTSA is a Tier One research university that is focused on creating life-changing opportunities and a welcoming environment for our community to thrive in.
 

Core Responsibilities

• Responsible for data entry and verification in the donor database. 
• Enters and verifies gifts and pledges into the database; ensures documentation package is complete and accurate.
• Assigns account numbers, campaign and appeal codes, solicitor codes, and other required information to gifts.
• Delivers gift deposits to Fiscal Services.
• Creates electronic files for gifts, pledges, agreements, and other development documentation.
• Creates and updates constituent records.
• Organizes and maintains the filing system.
• Assists members of the Advancement Services team with special projects or assignments.
• Performs other duties as assigned.

Required Qualifications

• High School Diploma.
  • At the department's discretion, a Bachelor's degree may be substituted on a one-for-one basis.
• Five (5) years of customer service, data entry or related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Preferred Qualifications

• Experience providing customer service and resolving questions in a professional office environment.
• Experience processing financial transactions, payments, donations, or similar records.
• Experience maintaining confidential records or databases with a high degree of accuracy.
• Demonstrated ability to interpret and apply established procedures, exercise sound judgment, and resolve routine issues while maintaining accuracy and attention to detail.
• Experience working in higher education, nonprofit, financial, healthcare, or other administrative environments.
• Experience using constituent relationship management (CRM) or enterprise database systems.

Knowledge, Skills, and Abilities

• Collaborative 
• Team environment 
• Problem-solving skills 
• Confidentiality 
• Customer Service 
• Microsoft Office Suite
• Communication
• Interpersonal 
• Attention to Detail 
• Fast-paced environment

Working Conditions

• This position is expected to work onsite during the initial training period. Following successful training and demonstrated proficiency, a hybrid work schedule may be available with supervisor approval based on departmental needs and individual performance.

Physical Demands

• Sedentary work; sitting most of the time. Jobs are sedentary, if walking and standing are required, only occasionally. Exerts up to 10 lbs. of force occasional.

This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.

This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.