Supervisor, Credit Services (Quality Assurance)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

BE PART OF THE CONNECTION

 

 

As a Credit Services Supervisor, your focus is the supervision of personnel supporting our Collections Call Center (Credit Services) Department and its various sub-functions. You’ll coach representatives on the keys to delivering consistently accurate results. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

 

WHAT OUR CREDIT SERVICES SUPERVISORS ENJOY MOST

• Providing management to Credit Services support personnel
• Resolving internal and external customer escalated situations
• Coaching staff and assisting in their development
• Motivating team members to reach management objectives

 

LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)

 

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide overall supervision and management to Credit Services support personnel.
• Ensure that departmental standards regarding courtesy and productivity are maintained.
• Provide regular coaching and development to staff to maximize productivity.
• Resolve internal and external customer escalated situations.
• Provide statistical reporting for leadership to communicate department productivity and effectiveness.
• Motivate staff to reach daily and monthly management objectives.
• Hire, evaluate, coach and counsel personnel in the performance of their duties.
• Utilize strong knowledge of customer account information.
• Perform other duties as requested by manager.
• Some travel required

 

WHAT YOU’LL BRING TO SPECTRUM

 

Required Qualifications

• Experience: Related work: 6 years, ICOMs/CSG billing system or equivalent.
• Education: Bachelor’s degree or equivalent experience.
• Technical Skills: Knowledge of cable television products and services.
• Skills: Effective verbal and written communication.

 

Preferred Qualifications

• Ability to develop process documentation.
• Understanding of general accounting and billing procedures.
• Effective prioritization and organization in an always changing environment.
• 1 years of supervisory or leadership experience

 

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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