Enrollment Services Associate, One Stop Enrollment Center (Downtown Campus)

Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 15250
Full/Part Time: Full Time

Position Information

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.

Salary Range: $40,326 annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will be accepted through 11:59 PM CDT on 4/26/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials:

• Resume is required
  
• Cover Letter is preferred
  
  Job Details
  
  Job Summary
  
  The Enrollment Services Associate provides intermediate skills and knowledge for a variety of administrative, technical and/or processing duties or specialized activities for various enrollment services units. This position is responsible for processing a variety of documents and/or processes and interpreting the rules and needs of students for various enrollment services units.
  
  Core Responsibilities
  
  • Assists with processing paperwork for various enrollment units that may include admissions applications, transcript processing, financial aid document/paperwork, registration, residency status, NCAA eligibility documentation, enrollment, graduation, or other enrollment eligibility and/or needs.
  • Assists with counseling students on various enrollment issues that may include admissions eligibility, NCAA eligibility, residency status, veteran's certification, enrollment and/or registration, or financial aid eligibility, or other related enrollment eligibility and/or needs.
  • Maintains records as needed for all enrollment services units.
  • Assists with evaluations to reach a determination and answers inquiries from other areas on campus as needed for all enrollment services units.
  • Assists with document intake, imaging, and indexing for all enrollment services units.
  • Participates in committees and/or conferences and meetings.
  • Performs other duties as assigned for enrollment services units.
  
  Required Qualifications
  
  • High School Diploma.
  • Three (3) years of related work experience.
  • This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.
  
  Preferred Qualifications
  
  • Experience working in a call-center like enviroment.
  • Customer Service.
  • Fluency in Spanish.
  
  Knowledge, Skills, and Abilities
  
  • Demonstrated organizational, written, and verbal communication skills; interpersonal skills.
  • Ability to multi-task and work cooperatively with others.
  • Microsoft Office
  
  Working Conditions
  
  • Normal office hours. Occasional evening and/or weekend hours.
  
  Physical Demands
  
  • Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally. Exerts up to 10 lbs. of force occasionally.
  
  
  This position will work primarily on the Downtown campus. Travel and parking expenses are the employee's responsibility.
  
  This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
  
  Equal Employment Opportunity
  
  As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.