What are the responsibilities and job description for the Desktop Support Manager position at University of Tennessee Medical Center?
Job Overview
The Desktop Support Manager is responsible for leading UT Medical team member customer support services in a healthcare environment, ensuring secure, reliable, and compliant access to clinical and business systems. This role oversees desktop support operations, with a strong focus on modern endpoint management, endpoint security, and healthcare regulatory compliance (HIPAA). The manager drives service excellence, ensures minimal downtime for clinical staff, and supports modern device management across the enterprise.
Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 5–8 years of IT support experience, including leadership in a healthcare environment
- Experience supporting clinical systems and healthcare team members preferred
- ITIL certification
- Experience with healthcare compliance frameworks
Technical Skills
- Experience with Azure Active Directory (Entra ID), Conditional Access, and identity management
- Proficiency in Windows environments and healthcare endpoint infrastructure
- Experience with technology enterprise hardware and lifecycle management
- Familiarity with EHR/EMR systems and clinical device environments
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- IT support: 5 years (Required)
Work Location: In person