What are the responsibilities and job description for the Special Projects Coordinator - University Housing - UTK position at University of Tennessee - Knoxville?
This position provides front-office leadership for the University Housing office by delivering high-quality customer service, serving as an information resource, and routing questions to the appropriate staff members. The role collaborates on key processes such as the student housing application cycle, occupancy management, the University Housing portal, and operational data analysis. Under established guidelines and with supervisory oversight, the position makes day-to-day determinations on routine application, portal, and occupancy issues; identifies and resolves process gaps; and escalates complex cases as needed to ensure timely, accurate service and sound operational outcomes.
Special Projects - Provides day-to-day management of high-priority resources, deadlines, and workstreams across Administrative Services, balancing competing priorities and coordinating deliverables across multiple stakeholders.
Communication, Outreach, and Customer Service - Represents University Housing at on-campus and local/regional admissions recruitment, marketing events, and campus tours. Delivers customer service through timely, solution-oriented responses to complex questions about campus life, housing timelines, policies, rates, contracts, and next steps.
Occupancy Management - use the housing/occupancy management system to update student statuses, maintain assignment and room inventory accuracy, and ensure key milestones (applications, assignments, cancellations, waitlists, room changes) progress on schedule.
Supervision and Training - Provide functional supervision and daily direction for student staff supporting the front desk and tour guide team.
Required Qualifications
- Education: Associate’s Degree
- Experience: Three years of experience working with public-facing customer service
- Knowledge, Skills, Abilities: Knowledge of department customer service standards, department resources, and university functions. Ability to communicate effectively (written and oral) to individuals within and outside the university community. Ability to engage and interact effectively with all populations (students, families, guests.) Ability to multitask (answer phones, assist visitors, respond to email, etc.) Exceptional customer service skills. Skilled with Microsoft Office Suite.
Preferred Qualifications
- Education: Bachelor’s Degree
- Experience: Experience working in a university environment. Experience in learning new software.
- Knowledge, Skills, Abilities: Knowledge of complexities of a university environment. Ability to apply critical thinking and problem-solving skills to address unique and complete challenges.
Work Location
- Location: Knoxville, TN
- Onsite
Compensation and Benefits
UT market range: MR07 non-exempt
- Starting hourly rate $19/hr; increased depending on education and years of experience
Application Instructions
To express interest, please apply with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted immediately; position will be posted until filled.
Cover Letter
- Resume List of 3 Professional References
About The College/Department/Division
About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
Salary : $19