What are the responsibilities and job description for the Business Office Manager - Parking Services - UTK position at University of Tennessee, Knoxville?
Job Description
The University of Tennessee, Knoxville is seeking a Business Office Manager to serve as the lead financial and business operations professional for Parking & Transportation. This role provides strategic financial leadership for a complex, multi-million-dollar auxiliary enterprise, overseeing budgeting, forecasting, financial operations, compliance, and reporting.
The Business Office Manager plays a key role in ensuring financial integrity, supporting long-term sustainability, and advising leadership on operational and strategic decisions that impact the department’s performance and growth.
Responsibilities
Financial Management, Budgeting & Forecasting
Required Qualifications
Parking & Transportation at the University of Tennessee supports the daily mobility needs of a dynamic and growing campus, functioning much like a small city operation. The team manages complex revenue streams tied to parking systems, events, and transportation services while supporting critical campus infrastructure.
This role offers the opportunity to influence financial strategy, improve operational efficiency, and support a high-impact auxiliary enterprise that directly serves students, employees, and visitors every day.
Application Instructions
To express interest, please submit an application with the noted below attachments.
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
The University of Tennessee, Knoxville is seeking a Business Office Manager to serve as the lead financial and business operations professional for Parking & Transportation. This role provides strategic financial leadership for a complex, multi-million-dollar auxiliary enterprise, overseeing budgeting, forecasting, financial operations, compliance, and reporting.
The Business Office Manager plays a key role in ensuring financial integrity, supporting long-term sustainability, and advising leadership on operational and strategic decisions that impact the department’s performance and growth.
Responsibilities
Financial Management, Budgeting & Forecasting
- Lead development and management of annual operating and capital budgets
- Develop multi-year financial models supporting debt service, capital planning, and operational sustainability
- Monitor and analyze revenue streams (permits, citations, events, etc.) and identify trends, risks, and opportunities
- Provide strategic financial recommendations to departmental leadership
- Evaluate rate structures and operational scenarios to support decision-making
- Ensure compliance with university financial policies, internal controls, and audit standards
- Oversee reconciliation processes between parking systems and university financial systems
- Manage receivables operations including payroll deduction, billing inquiries, and customer account resolution
- Strengthen internal controls and implement process improvements to enhance efficiency and reduce risk
- Oversee grant administration including budgeting, billing, and compliance
- Manage procurement processes, contracts, and competitive solicitations
- Ensure timely and accurate submission of financial reports and invoices
- Serve as the primary liaison for internal and external audits
- Ensure compliance with federal, state, and regulatory requirements
- Oversee required reporting such as National Transit Database (NTD) submissions
- Maintain readiness for audits and regulatory reviews
- Provide leadership and direction to business office staff
- Lead process improvement initiatives across financial and administrative functions
- Serve as a key advisor to departmental leadership on financial strategy and resource allocation
- Contribute to long-range planning and operational initiatives
Required Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field
- Progressive experience in financial management, budgeting, or accounting
- Experience managing complex financial operations and compliance requirements
- Experience in higher education, transportation, or auxiliary services
- Experience with grants management and federal funding compliance
- Supervisory experience
- Experience with systems such as DASH, T2, or similar enterprise platforms
- Advanced proficiency in financial reporting tools (Excel, Power BI)
- Knowledge of financial management, budgeting, forecasting, and internal controls
- Knowledge of grant administration, procurement, and regulatory compliance
- Ability to analyze complex financial data and develop actionable insights
- Ability to develop multi-year financial models and forecasts
- Strong communication skills with the ability to present financial information to non-financial audiences
- Ability to lead cross-functional initiatives and manage competing priorities
- Classification: Financial Business Management 1
- UT market range: MR11
- Anticipated hiring range: Commensurate with qualifications.
- Find more information on the UT Market Range structure here
- Find more information on UT Benefits here
Parking & Transportation at the University of Tennessee supports the daily mobility needs of a dynamic and growing campus, functioning much like a small city operation. The team manages complex revenue streams tied to parking systems, events, and transportation services while supporting critical campus infrastructure.
This role offers the opportunity to influence financial strategy, improve operational efficiency, and support a high-impact auxiliary enterprise that directly serves students, employees, and visitors every day.
Application Instructions
To express interest, please submit an application with the noted below attachments.
- Resume
- Cover Letter
- List of 3 Professional References
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!