What are the responsibilities and job description for the Specialist, Retention Systems position at University of Rhode Island?
Position Information
Posting Number SF02111 Job Title Specialist, Retention Systems Position Number 107143 FTE 1.00 FLSA Exempt Position Type Professional Staff Union PSA/NEA - Professional Staff Assoc Pay Grade Level Grade Level: 10 Pay Grade Range Anticipated Salary Hiring Range: $59,013 - $65,000 Status Calendar Year, Full-time, Limited
Department Information
Department Retention and Academic Success Center Contact(s)
Please note: Job applications must be submitted directly online only at: (https://jobs.uri.edu)
Contact Phone/Extension Contact Email Physical Demands Campus Location Kingston Grant Funded No Extension Contingency Notes
Position is full-time calendar year, limited to 12/04/2027 with anticipated renewal.
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Job Description Summary
The search will remain open until the position has been filled. First consideration will be given to applications received by January 30, 2026. Applications received after January 30, 2026 may be reviewed depending on search progress and needs but are not guaranteed full consideration.
_______________________________________________________________________________________________________
A HYBRID WORK SCHEDULE IS POSSIBLE AFTER SIX MONTHS.
_______________________________________________________________________________________________________
About URI
The University of Rhode Island enrolls approximately 17,000 students across its graduate and undergraduate programs and is the State’s flagship public research university, as well as the land grant and sea grant university, for the state of Rhode Island. The main campus is located in the historic village of Kingston, and the Bay Campus is located in Narragansett. Both campuses are near major beaches in a beautiful coastal community. URI is just 30 minutes from Providence, RI and within easy reach of Newport, Boston, and New York City.
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Position Summary
Provide academic support services through management and configuration of the Starfish early alert and appointment-making system and assist with implementation of a new student success system for faculty, staff, and students across the University. Collaborate with Information Technology Services to ensure seamless systems integration between PeopleSoft, Brightspace, Starfish, the new student success system, and other university platforms. Manage scripted data processes and perform regular data updates to ensure accuracy and integrity. Facilitate end-user training and provide functional and technical support. Maintain a thorough understanding of curriculum, university policies, and campus resources as they relate to the student success system. Facilitate communication across project teams to support successful implementation and continuous improvement of student success technologies.
Duties and Responsibilities
Key Duties And Responsibilities
Support the configuration and ongoing maintenance of the Starfish early alert and appointment-making system, while assisting with the implementation of a new student success platform.
Collaborate with ITS support staff on a regular basis to maintain functionality.
Analyze data and generate reports on Starfish activity and functionality as needed.
Collaborate with campus stakeholders to analyze current business processes, document functional and non-functional requirements for university-wide systems and identify opportunities for improvement to ensure alignment with the new student success system.
Assist with end-user training for all stakeholders on usage of Starfish and the new student success system, including preparing materials and supporting live or virtual sessions.
Facilitate effective communication and collaboration between project stakeholders, technical teams, and end users.
Write, manage, and optimize queries and scripts to support system integrations and ensure data integrity between the Student Information System (SIS) and third-party software, enabling seamless communication across university platforms.
Review and assess new functionalities in enterprise applications to ensure data integrity and compliance with university and Information Technology Services (ITS) standards.
Manage small-scale projects related to system enhancements or new functionality, including developing and maintaining project schedules, coordinating with ITS personnel and university stakeholders, tracking deliverables, supporting query development, and reporting progress to leadership.
Develop and document procedures, workflows, and operational practices to support implementation and ongoing use of the software.
Other Duties And Responsibilities
Perform other duties as required.
Licenses, Tools, And Equipment
Proficiency in database querying and scripting tools (e.g., SQL). Database management and spreadsheet software; student record-keeping systems. Enterprise Resource Planning (ERP). Student Information Systems (SIS).
Required
Required Qualifications
PREFERRED:
URI is unwavering in its commitment to equal opportunity, community, equity, and diversity. In furtherance of its mission to serve and support all learners as the state’s public flagship university, URI continues to expand efforts to recruit and retain a broadly representative workforce as well as to regularly evaluate the effectiveness of those efforts. All employment decisions, including hiring, are made without regard to protected status. Qualified individuals with disabilities may request a reasonable accommodation by contacting the URI benefits office at 401-874-2416. For TTY assistance, contact R.I. Relay Services at 711.
Environmental Conditions
This position is not substantially exposed to adverse environmental conditions.
Posting Date 01/15/2026 Closing Date Special Instructions to Applicants
Please attach the following 2 (PDF) documents to your online Employment Application:
(#1) Cover letter.
(#2) Resume.
Note: References will be upon request by the search committee.
Quicklink for Posting https://jobs.uri.edu/postings/16077
Posting Number SF02111 Job Title Specialist, Retention Systems Position Number 107143 FTE 1.00 FLSA Exempt Position Type Professional Staff Union PSA/NEA - Professional Staff Assoc Pay Grade Level Grade Level: 10 Pay Grade Range Anticipated Salary Hiring Range: $59,013 - $65,000 Status Calendar Year, Full-time, Limited
Department Information
Department Retention and Academic Success Center Contact(s)
Please note: Job applications must be submitted directly online only at: (https://jobs.uri.edu)
Contact Phone/Extension Contact Email Physical Demands Campus Location Kingston Grant Funded No Extension Contingency Notes
Position is full-time calendar year, limited to 12/04/2027 with anticipated renewal.
_____________________________________________________________________________________
Job Description Summary
The search will remain open until the position has been filled. First consideration will be given to applications received by January 30, 2026. Applications received after January 30, 2026 may be reviewed depending on search progress and needs but are not guaranteed full consideration.
_______________________________________________________________________________________________________
A HYBRID WORK SCHEDULE IS POSSIBLE AFTER SIX MONTHS.
_______________________________________________________________________________________________________
About URI
The University of Rhode Island enrolls approximately 17,000 students across its graduate and undergraduate programs and is the State’s flagship public research university, as well as the land grant and sea grant university, for the state of Rhode Island. The main campus is located in the historic village of Kingston, and the Bay Campus is located in Narragansett. Both campuses are near major beaches in a beautiful coastal community. URI is just 30 minutes from Providence, RI and within easy reach of Newport, Boston, and New York City.
________________________________________________________________________________________________
Position Summary
Provide academic support services through management and configuration of the Starfish early alert and appointment-making system and assist with implementation of a new student success system for faculty, staff, and students across the University. Collaborate with Information Technology Services to ensure seamless systems integration between PeopleSoft, Brightspace, Starfish, the new student success system, and other university platforms. Manage scripted data processes and perform regular data updates to ensure accuracy and integrity. Facilitate end-user training and provide functional and technical support. Maintain a thorough understanding of curriculum, university policies, and campus resources as they relate to the student success system. Facilitate communication across project teams to support successful implementation and continuous improvement of student success technologies.
Duties and Responsibilities
Key Duties And Responsibilities
Support the configuration and ongoing maintenance of the Starfish early alert and appointment-making system, while assisting with the implementation of a new student success platform.
Collaborate with ITS support staff on a regular basis to maintain functionality.
Analyze data and generate reports on Starfish activity and functionality as needed.
Collaborate with campus stakeholders to analyze current business processes, document functional and non-functional requirements for university-wide systems and identify opportunities for improvement to ensure alignment with the new student success system.
Assist with end-user training for all stakeholders on usage of Starfish and the new student success system, including preparing materials and supporting live or virtual sessions.
Facilitate effective communication and collaboration between project stakeholders, technical teams, and end users.
Write, manage, and optimize queries and scripts to support system integrations and ensure data integrity between the Student Information System (SIS) and third-party software, enabling seamless communication across university platforms.
Review and assess new functionalities in enterprise applications to ensure data integrity and compliance with university and Information Technology Services (ITS) standards.
Manage small-scale projects related to system enhancements or new functionality, including developing and maintaining project schedules, coordinating with ITS personnel and university stakeholders, tracking deliverables, supporting query development, and reporting progress to leadership.
Develop and document procedures, workflows, and operational practices to support implementation and ongoing use of the software.
Other Duties And Responsibilities
Perform other duties as required.
Licenses, Tools, And Equipment
Proficiency in database querying and scripting tools (e.g., SQL). Database management and spreadsheet software; student record-keeping systems. Enterprise Resource Planning (ERP). Student Information Systems (SIS).
Required
Required Qualifications
- Bachelor’s degree.
- Minimum of five years of full-time experience in higher education student success systems, computer science, management information systems, or related field.
- Experience with SQL, ERP or student success technologies from both the user and implementation perspectives..
- Technical experience writing queries to retrieve and organize data from relational databases or reporting systems.
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively within cross-functional teams.
- Strong verbal and interpersonal communication skills.
- Proficiency in written communication skills.
- Commitment to equity, inclusion, and working with diverse groups/populations.
PREFERRED:
- Master’s degree.
- Minimum of two years of experience in higher education student success systems, computer science, management information systems, or related field (may include time as a graduate student).
- Programming experience with PeopleSoft/Oracle ERP systems and Oracle databases.
- Experience in a higher education setting.
- Familiarity with student success platforms (e.g., Starfish).
- Experience using learning management systems.
- Working experience with advising technologies.
URI is unwavering in its commitment to equal opportunity, community, equity, and diversity. In furtherance of its mission to serve and support all learners as the state’s public flagship university, URI continues to expand efforts to recruit and retain a broadly representative workforce as well as to regularly evaluate the effectiveness of those efforts. All employment decisions, including hiring, are made without regard to protected status. Qualified individuals with disabilities may request a reasonable accommodation by contacting the URI benefits office at 401-874-2416. For TTY assistance, contact R.I. Relay Services at 711.
Environmental Conditions
This position is not substantially exposed to adverse environmental conditions.
Posting Date 01/15/2026 Closing Date Special Instructions to Applicants
Please attach the following 2 (PDF) documents to your online Employment Application:
(#1) Cover letter.
(#2) Resume.
Note: References will be upon request by the search committee.
Quicklink for Posting https://jobs.uri.edu/postings/16077
Salary : $59,013 - $65,000