What are the responsibilities and job description for the Clerk/Central Scheduler | Casual position at University of Pittsburgh Medical Center (UPMC)?
Job ID: 7010088263
Status: Casual
Regular/Temporary: Limited
Shift: Day Job
Facility: UPMC Susquehanna Williamsport
Department: MUSCULOSKELETAL ADMIN
Location: 1705 Warren Avenue, Williamsport, PA
Union Position: No
Salary Range: $ 18.89-28.39 USD
Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.
- Limited Casual
- As Scheduled Dayshifts, between 8:00am-5:00pm
- Monday-Friday | No weekends or holidays
Responsibilities:
- Notifies patients of appointments and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
- Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs.
- Assists with contacting and rescheduling patients when provider's schedules change.
- Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
- Directs phone calls to proper destination or takes messages as needed.
- Create, maintain, and enter information into databases.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Actively practice behaviors associated with Service Excellence expectations.
- High school diploma or equivalent required.
- Two years experience working in a physician's office or medical field required.
- Associates degree required in lieu of experience.
- Call center experience preferred.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Salary : $19 - $28