What are the responsibilities and job description for the IT Support Specialist I position at University of North Texas System Administration?
Title: IT Support Specialist I
Employee Classification: IT Support Specialist I
Campus: University of North Texas - System Administration
Division: SYS-Information Technology
SubDivision-Department: SYS-Information Technology
Department: SYS-Information Technology-925000
Job Location: Denton
Salary: Commensurate with experience
FTE: 1.000000
Retirement Eligibility:
About Us - Values Overview
Department Summary
UNT System Information Technology is a component of The University of North Texas System. The mission of UNT System Information Technology is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.
UNT System Information Technology provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.
The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.
Position Overview
The IT Support Specialist I role works in support of the UNT System IT Service Desk and provides in-person support to all UNT System staff as well as providing tier 2 and 3 support for both hourly service desk team and campus support teams. This role will also have the responsibility for supporting System IT Service Desk hourly staff in standard operating procedures as well as creating and documenting new procedures. They will also provide software deployment using tools such as Microsoft Intune and JAMF. The IT Support Specialist I role includes coordination of operational efforts with the Cybersecurity and IT Compliance (CITC) team including desktop and application security.
Minimum Qualifications
Associate's degree in related field and one year of related computing work experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities
* Prior experience with specific systems, equipment and software may be specified as needed by department.
* Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
* Ability to operate computer keyboards and to install computer hardware.
* Ability to assimilate, retain and utilize technical and applications-oriented information.
Preferred Qualifications
* Helpdesk experience a plus.
* Computer hardware and software troubleshooting experience.
* Knowledge of Microsoft M365 applications.
Required License/Registration/Certifications
Job Duties
- Will provide in-person support for System IT Service Desk customers.
- Supports all technology for System offices, conferences rooms, and community space and maintains and supports UNT System users at campus locations (Denton, Frisco, Dallas, Fort Worth) and executive offices in Fort Worth, Dallas and Austin.
- Works closely with Support Specialist II and Support Specialist III on daily priorities.
- Coordinates incident and tasks with part-time student staff.
- Will review, process, coordinate, and report System IT incident and request tickets.
- Coordination with Cybersecurity and IT Compliance (CITC) on desktop and application security.
- Periodic project assignments.
- Assists with live streaming of quarterly Board of Regents meeting.
Physical Requirements
Communicating with others to exchange information.
Environmental Hazards
No adverse environmental conditions expected.
Work Schedule
Generally, M-F, 8am - 5pm
Driving University Vehicle
Yes
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.