IT Support Specialist

IT Support Specialist

Location: Decatur, TX (Onsite)

Contract-to-hire

Join a Growing Technology Team Through CornerStone Technology Talent Services

CornerStone Technology Talent Services is seeking an IT Support Specialist to support a dynamic multi-site business environment. This role is ideal for a technology professional who enjoys hands-on troubleshooting, end-user support, infrastructure administration, and continuous learning across a broad range of IT systems.

You'll play a critical role in ensuring employees have reliable access to the technology, tools, and support they need to operate efficiently. This position offers exposure to desktop support, Microsoft technologies, networking, cybersecurity best practices, and IT operations.

What You'll Do

• Provide Tier I and Tier II technical support for end users across multiple business locations.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Deploy, configure, maintain, and support desktops, laptops, printers, mobile devices, and peripheral equipment.
• Administer user accounts, permissions, password resets, and access management within Microsoft 365 and Active Directory environments.
• Support network infrastructure by assisting with Wi-Fi, VPN, internet connectivity, switches, and basic network troubleshooting.
• Install, update, and maintain software applications while ensuring compliance with security standards and company policies.
• Assist with endpoint security, patch management, antivirus solutions, and cybersecurity best practices.
• Document support activities, technical procedures, system configurations, and knowledge base articles.
• Coordinate with third-party vendors, service providers, and technology partners to resolve escalated issues.
• Participate in technology upgrades, system implementations, and continuous improvement initiatives.

What We're Looking For

• Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Experience supporting Windows 10/11 environments and Microsoft 365 applications.
• Working knowledge of Active Directory, user account administration, and endpoint management.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, wireless networking, and internet connectivity.
• Familiarity with hardware deployment, imaging, software installation, and device lifecycle management.
• Strong customer service mindset with excellent verbal and written communication skills.
• Ability to prioritize multiple support requests and work effectively in a fast-paced environment.
• Self-starter who enjoys learning new technologies and taking ownership of technical challenges.

Preferred Qualifications

• Experience in Help Desk, Desktop Support, IT Support, Technical Support, or Systems Administration environments.
• Exposure to Microsoft Azure, Intune, Entra ID (Azure AD), virtualization, or cloud technologies.
• Experience working with ticketing systems and IT service management processes.
• CompTIA A , Network , Security , Microsoft certifications, or equivalent technical training are highly valued.
• Associate's degree, technical certification, military IT experience, or relevant hands-on experience preferred.

Why This Opportunity?

• Broad exposure to infrastructure, support, networking, and Microsoft technologies.
• Opportunity to work across diverse business operations and technology environments.
• Career growth potential with increasing technical responsibility.
• Collaborative team culture that values problem-solving, innovation, and professional development.
• Competitive compensation based on experience and technical expertise.

If you're passionate about technology, enjoy helping people, and want to build a long-term career in IT, we'd love to connect with you.