What are the responsibilities and job description for the Patient Access Representative position at University of North Texas Health Fort Worth?
Title: Patient Access Representative
Employee Classification: Patient Access Representative
Campus: University of North Texas - Health Science Center
Division: HSC-Health Systems
SubDivision-Department: HSC-Health Systems & Clinical Aff
Department: HSC-UNT Health Family Med-Gen-345400
Job Location: Fort Worth
Salary: Commensurate with Experience
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us - Values Overview
Department Summary
UNT Health, Clinical Practice Group is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. The UNT Health primary and multispecialty care clinics are located on the HSC campus in Fort Worth. Our care teams extend to local hospitals, surgery centers, long-term and continuing care centers, and mobile and in-home care. The Clinical Practice Group's interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating health care students, residents, and fellows to deliver care to our community.
Position Overview
The Patient Access Representative is primarily responsible for greeting patients, managing appointment scheduling, answering phone calls, handling patient check-in/check-out procedures, collecting payments, maintaining patient records, and ensuring a positive patient experience. This position serves as the first point of contact for our patients.
Minimum Qualifications
High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.
Knowledge, Skills and Abilities
- Ability to multitask in a busy environment while maintaining professional composure.
- Skilled in consistently completing assignments on time, accurately and with attention to detail.
- Excellent customer service and strong communication skills.
- Demonstrates basic skills and knowledge of the position.
Preferred Qualifications
Bilingual
Job Duties
- Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments or medical consultations.
- Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Complete patient appointment check in and check out.
- Receive and route patient messages or documents to appropriate staff.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Interview patients to complete documents, case histories, or registration. Gather patient insurance information and check eligibility.
- Maintain patient schedule prep and ensure it is completed within the directed timeframe.
Physical Requirements
- Repeating motions that may include the wrists, hands and/or fingers.
- Sedentary work that primarily involves sitting/standing.
- Moving about to accomplish tasks or moving from one worksite to another.
- Moving self in various positions to perform tasks in tight and confined spaces.
- Lifting and Moving objects up to 20 pounds.
- Communicating with others to exchange information.
Environmental Hazards
- Exposure to fumes or airborne particles.
Work Schedule
M-F 7:30a-4:30p and/or 8a-5p
Driving University Vehicle
No
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.