What are the responsibilities and job description for the Client Services Representative - The Dubois Center position at University of North Carolina at Charlotte?

Client Services Representative - The Dubois Center

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Please see Special Instructions for more details.

Please submit 2 references of which 2 are required from a current or previous supervisor with your application.

This position will work onsite at The Dubois Center at UNC Charlotte Center City campus and the assigned work schedule will be Monday-Thursday 2:00pm-9:30pm. The schedule may vary based on event schedule and may include opportunities for additional hours during the day or on weekends as needed.

*Temporary staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker's Compensation provisions.

However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions, or designated as variable hour worker - i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan, and will be notified of instructions.

*Special Notes Regarding Eligibility for the High Deductible Health Plan

Temporary hourly workers (eligibility based on FTE, duration of more than 30 days) FTE .75 (cumulative of all jobs) or measured full-time, offered the high deductible health insurance
Temporary salaried workers (regardless of the FTE, duration of more than 30 days) Reported as full-time & offered the high deductible health insurance

https://hr.charlotte.edu/benefits/benefit-plans/health-insurance

Position Information

General Information

Position Number	STMP15
Working Title	Client Services Representative - The Dubois Center
Division	Academic Affairs
Department	Digital and Professional Learning
Work Unit	DPL-The Dubois Center
Work Location	The Dubois Center At UNC Charlotte Center City
Vacancy Open To	All Candidates
Position Designation	Non-Student Temporary
Employment Type	Temporary - Full-time
Hours per week	Up to 40
Work Schedule	Normal work schedule is Monday – Thursday, 2:00pm – 9:30 pm. *The work schedule may vary based on event schedule and may include opportunities for additional hours during the day or on weekends as needed.
Pay Rate	$18 per hour
Minimum Experience/Education	High school diploma, or equivalency, and two years of customer service experience.
Departmental Preferred Experience, Skills, Training/Education:	3–5 years of experience in a fast-paced, customer-facing environment requiring exceptional customer service, professionalism, and the ability to manage multiple competing priorities. Demonstrated ability to interact professionally, confidently, and diplomatically with a diverse clientele, including university leadership, VIP guests, and high-profile visitors. Proven ability to exercise sound judgment, maintain composure under pressure, and respond appropriately to sensitive situations, unexpected challenges, and emergencies. Strong organizational skills, attention to detail, and demonstrated accountability in consistently following established procedures, including building access protocols, visitor identification requirements, and parking coordination. Excellent verbal and written communication skills, strong time management abilities, and intermediate proficiency with Google Workspace applications (Gmail, Google Sheets, Google Docs, etc.).
Duties and Responsibilities	The Client Services Representative serves as a key member of The Dubois Center Operations team and is responsible for maintaining a professional, welcoming, and secure environment for students, faculty, staff, university leadership, and visitors. As the primary point of contact in a busy, fast-paced lobby, this position requires exceptional customer service, sound judgment, strong attention to detail, and the ability to independently manage multiple priorities while consistently adhering to established university policies and building procedures. Primary Responsibilities – Lobby and Reception Operations Manage daily lobby and reception desk operations during assigned morning hours, maintaining a professional, attentive, and customer-focused presence at all times. Monitor building access by verifying university identification, managing visitor check-in procedures, and consistently following established building access and security protocols. Serve as the primary point of contact for students, faculty, staff, university leadership, VIP guests, and visitors, responding to inquiries, providing accurate information, and addressing concerns with professionalism, discretion, and sound judgment. Coordinate VIP and visitor parking arrangements, provide assistance with parking and Mobile IDs, and communicate relevant information regarding building policies, events, programs, and campus resources. Respond promptly and appropriately to unexpected situations, building emergencies, and safety concerns, following established emergency response procedures and coordinating with Police and Public Safety and other appropriate personnel. Effectively manage competing priorities in a high-volume lobby environment, including visitor arrivals, telephone inquiries, building access requirements, and event-related activities, while maintaining accuracy and exceptional customer service. Communicate and coordinate with building support teams, including Facilities Management, Building and Environmental Services, Police and Public Safety, Classroom Support, and Catering, to address operational needs and ensure timely resolution of concerns. Support daily event operations, including VIP arrivals, parking coordination, guest check-in, room readiness, and other event-related logistics to ensure a positive experience for clients and visitors. Receive, sort, and distribute incoming mail and package deliveries accurately and efficiently, following established procedures. Open and prepare the lobby and reception areas for daily operations, ensuring a clean, organized, professional, and welcoming environment.
Other Work/Responsibilities	Consistently represent The Dubois Center and UNC Charlotte with professionalism, courtesy, discretion, and a strong commitment to exceptional customer service. Maintain a thorough understanding of and consistently adhere to university policies, building access requirements, emergency protocols, and The Dubois Center’s established operating procedures. Remain attentive and proactive in monitoring lobby activity, identifying potential concerns, and promptly communicating operational, safety, or security issues to appropriate personnel. Demonstrate initiative, dependability, and personal accountability in completing assigned responsibilities, anticipating operational needs, and maintaining a professional work environment with minimal supervision. Exercise flexibility, sound judgment, and adaptability when responding to changing priorities, unexpected situations, and evolving operational needs. Work collaboratively with Operations team members and other building support staff, providing assistance with daily activities, special events, and additional duties as assigned.
Necessary Licenses or Certifications
Proposed Hire Date	11/16/2026
Contact Information
Expected Length of Assignment	Through 6/30/27
Posting Open Date	10/16/2026
Posting Close Date	10/30/2026
Special Notes to Applicants	Please submit 2 references of which 2 are required from a current or previous supervisor with your application. This position will work onsite at The Dubois Center at UNC Charlotte Center City campus and the assigned work schedule will be Monday-Thursday 2:00pm-9:30pm. The schedule may vary based on event schedule and may include opportunities for additional hours during the day or on weekends as needed. Temporary staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker’s Compensation provisions. However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions, or designated as variable hour worker – i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan, and will be notified of instructions. Special Notes Regarding Eligibility for the High Deductible Health Plan Temporary hourly workers (eligibility based on FTE, duration of more than 30 days) FTE .75 (cumulative of all jobs) or measured full-time, offered the high deductible health insurance Temporary salaried workers (regardless of the FTE, duration of more than 30 days) Reported as full-time & offered the high deductible health insurance https://hr.charlotte.edu/benefits/benefit-plans/health-insurance

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)

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Cover Letter / Letter of Interest

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Client Services Representative - The Dubois Center

What are the responsibilities and job description for the Client Services Representative - The Dubois Center position at University of North Carolina at Charlotte?