What are the responsibilities and job description for the Lead Medical Lab Client Service Representative position at University of Nebraska Medical Center?
Requisition Details
GENERAL REQUISITION INFORMATION
EEO Statement:
UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.
Location
Omaha, NE
Requisition Number:
Staff_14969
Department
Pathology, Microbiology & Immunology 50000521
Business Unit
College of Medicine
Reg-Temp
Full-Time Regular
Work Schedule
Monday - Friday; 1:30PM - 10:00PM; Rotating weekends & holidays
Remote/Telecommuting
No remote/telecommuting opportunity
Position Summary
Responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care: specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing. Manages information pertaining to patient specimens, and provides responsible, difficult and precise technical and clerical assistance requiring independent judgement, self-motivation, and exacting detail. This position directs daily work of the Client Service Representative team to facilitate an efficient and effective work environment; assists with the management of procedures including the review, changes, and implementation; as well as provides extensive client service communication with internal and external customers of Regional Pathology Services (RPS), the Nebraska Public Health Laboratory (NPHL), and the Department of Pathology and Microbiology.
Position Details
Additional Information
Posting Category
Healthcare
Working Title
Lead Medical Lab Client Service Representative
Job Title
Health Care Associate (Para)
Salary Grade
HC12H
Appointment Type
C2 - REG OFF/SERV HRLY
Salary Range
$18.413 - $27.644/hourly
Job Requisition Begin Date
09/03/2026
Application Review Date
09/10/2026
Review Date Information:
Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.
Required and Preferred Qualifications
Required Education:
High School education or equivalent
If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)
(Will consider two years post high school education/related experience)
Required Experience
2 years
If any experience is required, please specify what kind of experience:
Clinical experience in a healthcare environment
(Will consider two years post high school education/related experience)
(Will consider two years post high school education/related experience)
Required License
No
If yes, what is the required licensure/certification?
NA
Required Computer Applications:
Microsoft Word
Required Other Computer Applications:
Required Additional Knowledge, Skills and Abilities:
- Skilled in customer service
- Ability in PC/data entry.
Preferred Education:
Associate's degree
If any degree/training is preferred, please specify the type:
Healthcare or Biological Sciences.
Preferred Experience:
Outreach laboratory setting.
Supervisory experience.
Supervisory experience.
Preferred License:
No
If yes, what is the preferred licensure/certification?:
NA
Preferred Computer Applications:
Microsoft Excel, Microsoft Outlook
Preferred Other Computer Applications:
Sunquest, CoPath, Epic or other patient records software
Preferred Additional Knowledge, Skills and Abilities:
- Experience in customer service in healthcare environment.
- Knowledge of medical terminology.
- Ability to type 50 words per minute.
Email to a Friend
https://unmc.peopleadmin.com/postings/100133
Benefits:
Health Insurance, Vacation & Paid Time Off, Maternity & Paternity LeaveSalary : $18 - $28