SHS-GIFT SHOP COORDINATOR LANSING

Job Opportunity Job ID: 55250 Positions Location: Lansing, MI Job Description General Purpose of Job: Under Description:

Positions Location: Lansing, MI

Job Description

General Purpose of Job:

Under the direction of the Gift Shop Supervisor, the Gift Shop Coordinator oversees the daily operations of the UM Health-Sparrow Gift Shop, ensuring exceptional customer service, efficient inventory management, and effective volunteer coordination.

Essential Duties

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

Inventory Management

• Manage inventory levels to ensure accurate financial reporting and minimize shrinkage.
• Receive, unpack, and process merchandise deliveries, accurately entering new inventory into the Counterpoint retail management system.
• Perform the data entry and receiving functions required to bring new inventory into Counterpoint, including creating and matching purchase orders, entering item and vendor details, verifying quantities and pricing against packing slips and invoices, and researching and resolving any receiving discrepancies.
• Ensure all merchandise is properly tagged, displayed, and secured.
• Maintain a clean and organized backstock area.
  
  

Volunteer Management

• Develop and maintain the volunteer schedule, ensuring adequate floor coverage.
• Provide orientation, training, and ongoing coaching to gift shop volunteers.
• Communicate regularly with volunteers regarding sales, markdowns, policies, and procedures.
• Foster a positive and supportive volunteer environment.
  
  

Customer Service

• Provide exceptional customer service, including greeting customers, offering product recommendations, and resolving inquiries and disputes.
• Process sales transactions, balance registers, and prepare deposits.
• Maintain a clean and organized store environment.
• Enforce the dress code to maintain a professional appearance that reflects the UM Health-Sparrow brand.
  
  

Administrative Duties

• Ensure compliance with all hospital and gift shop policies and procedures.
• Create and display signage to promote sales and communicate important information, adhering to UM Health-Sparrow brand guidelines.
• Assist with daily register closeout and balancing.
• Provide backup coverage for the gift shop as needed.
  
  

Technical Skills

• Serve as the primary point of contact for IT related to the Counterpoint POS system and other retail technology.
  
  

Job Requirements

General Requirements

• None
  
  

Work Experience

• Minimum of 2 years of retail experience, including: o Experience with inventory management, including receiving, stocking, and tracking merchandise. o Experience with cash handling and point-of-sale (POS) systems. o Customer service experience in a retail environment.
• 3-5 years retail sales experience - preferred.
• Experience in volunteer management or supervision - preferred.
  
  

Education

• High school diploma or GED.
• Associate's degree in Business, Retail Management, or a related field - preferred.
  
  

Specialized Knowledge and Skills

• Develop and maintain working relationships with management, volunteers, staff, and customers that supports a positive “team” work environment.
• Possess sound business judgment, decision making skills, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.
• Excellent communication skills, interpersonal skills, time management skills, and strong organizational skills with acuity for detail.
• Ability to handle multiple tasks and priorities, meet deadlines, and work independently with little supervision.
• Ability to work independently and as part of a team.
• Schedule flexibility M-F with availability of evenings and weekends when needed.
• Promote and demonstrate consistent selling and service standards through communication, training and individual accountability.
• Proficiency in using computers and POS systems.
• Retail software/POS knowledge - preferred.
• Merchandise and Inventory control - preferred.
• Product knowledge and sales skills - preferred.
  
  

University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Requirements

Job Family Administrative/Clerical Requirements:

Shift Days

Degree Type / Education Level High School / GED

Status Full-time

Facility Sparrow Hospital

Experience Level Under 4 Years