Membership & Community Outreach Coordinator

The vision of Choose Lansing^® is to inspire everyone to celebrate and love Greater Lansing as much as we do! Our mission is to positively impact our community's quality of life by developing the region as a visitor destination.

Choose Lansing^® is committed to Diversity, Equity and Inclusion and is an Equal Opportunity Employer. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace.

Choose Lansing is seeking an energetic, relationship-focused Membership & Community Outreach Coordinator to help grow and strengthen our membership while fostering meaningful connections throughout the Greater Lansing region. This full-time position reports to the Director of Membership & Community Engagement and plays a key role in member recruitment, retention, engagement, and community outreach.

If you enjoy building relationships, networking, organizing events, and making a positive impact in your community, we'd love to hear from you.  

Creative, collaborative, and fast-paced office environment located in downtown Lansing. Standard work hours are Monday through Friday, 8:30 a.m. – 5:00 p.m., with occasional evening and weekend events.

• Associate degree or higher preferred.
• One to three years of experience in sales, customer service, membership, community relations, or business development preferred.
• Experience in the hospitality industry, nonprofit, or membership-based organization is a plus.

• Recruit new members while building strong, long-term relationships with existing members to encourage engagement and retention.
• Coordinate membership onboarding, renewals, sponsorship opportunities, and member communications.
• Maintain accurate membership records, invoicing, reporting, and prospect management within the CRM.
• Assist in planning and coordinating member events, networking mixers, educational programs, and annual events.
• Support the growth and promotion of Choose Lansing's Certified Tourism Ambassador (CTA) program.
• Represent Choose Lansing at community meetings, networking events, and other local functions.
• Provide outstanding customer service while serving as a resource for members and community partners.
• Collaborate with staff to strengthen member benefits and enhance community engagement.
• Perform other duties as assigned.

• Strong relationship-building and networking skills.
• Self-motivated, organized, and results-oriented.
• Excellent customer service and communication skills.
• Ability to manage multiple projects while maintaining attention to detail.
• Professional written and verbal communication.
• Proficiency in Microsoft Office; CRM experience preferred.
• Passion for promoting Greater Lansing and supporting the local business community.

Choose Lansing offers a collaborative, team-focused work environment with a competitive compensation and benefits package, including:

• Comprehensive medical, dental, and vision insurance
• Flexible spending accounts
• Employer-paid life, short-term and long-term disability insurance
• 401(k) with employer contribution
• Paid time off and paid holidays
• Professional development and training opportunities
• Education reimbursement program

Hourly Pay: DOE

Qualified candidates should submit a cover letter, salary requirements, and resume to resumes@lansing.org with "Membership & Community Outreach Coordinator" in the subject line.