Clinical Coordinator Behavioral Health Outpatient Services

Job Title

Clinical Coordinator, Behavioral Health Outpatient Services

Job Code

692101

Previous Job Title

Coordinator, Klein Family Center Urgent Care Walk-In Center & Outpatient Clinic

Infor Job #

5924

Job Family

Behavioral & Social Services

Member Organization

UM UCH

FLSA

Exempt

Work Schedule - Day Shift - Mon-Fri 8:00am-4:30pm / Some evening and weekend flexibility required.

Job Summary

The Clinical Coordinator has a dual role. This dual role includes time working as a nurse in one of our Behavioral Health Outpatient Programs in addition to administrative responsibilities. In collaboration with the Manager(s) of our Outpatient Behavioral Health Services, assists him/her in the daily management of the programs, in the coordination of patient flow, in assuring appropriate staffing, budget compliance, and in the preparation of performance evaluations. The Clinical Coordinator functions as a clinical expert for the unit, participating in the ongoing professional development of the team members and in the orientation of new team members. The Clinical Coordinator is expected to participate in unit-based and organization-wide committees and task forces, and to make a significant contribution to the unit’s performance improvement and patient safety initiatives.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Assists in projects/duties as assigned by Manager, Klein Family Center and/or Director of Behavioral Health.
• In collaboration with the Manager of the Klein Family Center and/or Director of Behavioral Health, enforces the programs’ compliance with applicable federal, state, and local regulation, standards, and laws pertaining to patient safety and privacy.
• Directs and/or assists with the mobilization of internal and external resources that facilitate patient flow through the health system.
• Assures that the program’s environment of care, as defined by TJC and by UM UCH, is monitored and maintained.
• In collaboration with the Klein Family Center Manager, manages the unit’s supplies and equipment in such a way as to achieve both expected patient outcomes and expense compliance.
• Participates in the collection of quality assurance, performance improvement, and patient safety data on an ongoing basis. Assists the Klein Family Center Manager with the analysis and development of plans for improvement.
• Supervises daily staffing levels, and ensures their consistency with established staffing standards, census, and patients’ acuity
• Enters payroll data, maintains attendance records, and updates and maintains the position control documents.
• In collaboration with the Klein Family Center Manager and Director of Behavioral Health, and the nursing educator(s), assesses the learning needs of the unit’s team members and participates in developing or facilitating continuing education and professional development learning opportunities.
• Completes leadership rounds on a consistent basis in an effort to achieve patient and team member satisfaction.
• Functions as a resource to unit team members in the coordination and management of patient care activities
• Adapts work hours as appropriate to the needs of the unit, the team members.
• Assists the Leadership Team in the Performance Evaluations of clinical and non-clinical staff.
• Performs patient Care.
• Performs all other related duties as assigned.

Education & Experience - Required

• 
  Licensure as a Registered Nurse in the state of Maryland.
• Minimum three (3) years of experience in Behavioral Health Nursing.
• Certification in BCLS.

Education & Experience - Preferred

• BSN or higher preferred.
• Graduation from an accredited school of nursing. American Nurses Credentialing Center Psychiatric and Mental Health Nursing Board Certification (ANCC PMH-BC)
• Psychiatric Mental Health Nurse Board Certification Preferred.
• 1 year nursing leadership experience preferred.

Knowledge, Skills, & Abilities

• Knowledge of behavioral health regulations, accreditation standards, and quality improvement requirements
• Training in crisis intervention, de-escalation techniques, trauma-informed care, and suicide prevention
• Comprehensive psychiatric assessment
• Crisis intervention and stabilization
• Medication management and psychopharmacology knowledge
• Care coordination across multidisciplinary teams
• Management of co-occurring mental health and substance use disorders
• Trauma-informed care implementation
• Clinical documentation and regulatory compliance
• Team leadership and staff development
• Coaching, mentoring, and performance management
• Conflict resolution and mediation
• Change management
• Decision-making under pressure
• Delegation and accountability
• Excellent verbal and written communication
• Active listening
• Therapeutic communication

Select the maximum pounds of force required.

Maximum Lbs.

Frequency

Lifting

Exertion of force required for participating in patient care

26-50 lbs

Occasionally

Exertion of force required when moving an object

26-50 lbs

Rarely

Pushing

Exertion of force required to move an object

26-50 lbs

Rarely

Pulling

Exertion of force required to move an object

26-50 lbs

Rarely

Select the visual demands required.

Visual Demand

Required

Near Acuity

Far Acuity

Field of Vision

Color Vision

Depth Perception

Equipment and Tools - Select the items required to perform the essential functions of the job.

Standard Office Equipment (e.g., computer, telephone)

Medical Instruments/Equipment (e.g., syringe, forceps, needles, lab tools, etc.)

Power Tools (e.g., saw, drill, hammer)

Other Equipment (must specify):

Vehicles (must specify):

Working Conditions - Select all that apply.

Standard Office Environment

Wet and/or Humid Conditions

Laboratory Environment

Extreme temperatures (hot or cold)

Weekend, shift work, on call, holidays, and overtime

Inclement Weather

Patients with tendencies for violent outbursts

Noise / Vibration

Close quarters, crawl spaces, shafts, small, enclosed rooms, narrow aisles, or passageways

Potential Exposures Potential Hazards

Bodily Fluids

Mechanical

Infectious Diseases

Electrical

Blood

Chemical

Burns (e.g., kitchen)

Atmospheric Conditions

Radiation/Radioactive Material

Fumes/Gases

Dust

Poor Ventilation

Work Environment & Physical Demands

Work Environment: Medical Related Facility - climate and lighting controlled, clean, but with biohazards and medical equipment hazards.

Physical Requirements: Moderately Strenuous - some walking, climbing or standing for extended periods, some lifting, pushing or pulling of objects, materials, tools and/or equipment weighing up to 25 pounds.

Fine Manipulation Skills Requirements: Moderate-work requires regular fine manipulation in keyboarding, setting equipment controls and typically use of both hands.

Corrected Vision Requirements: Normal Range Near, Far and Peripheral Vision.

Speaking Attribute Requirement: Communicates effectively in person and by remote device.

Hearing Attribute Requirement: Hear and decipher person speech in person AND by phone or other remote source.

Detail any additional physical demands and/or working conditions required to perform the job:

Work may require going hands-on with patients who have the potential for violence in order to promote a safe an therapeutic milieu.

A reasonable accommodation may be available to perform one or more of the essential functions of this job. For information on how to request a reasonable accommodation during the application stage and/or for the job described on this form, please contact your local Human Resources Representative.

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $35.08 - $52.64

Other Compensation (if applicable):

Review the 2025-2026 UMMS Benefits Guide

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