Call Center Specialist II

Responds to a high volume of telephone calls including scheduling the appropriate medical exams and tests and fulfilling report requests; and other duties as assigned.

Essential Functions

• Answers and triage calls accordingly.
• Schedules patient appointments and remind patients of necessary items to bring including their referral, medications.
• Writes messages and assure charts are pulled and taken to the technicians.
• Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
• Enters referral information into the computer system
  
  

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs

EDUCATION And/or EXPERIENCE

• High school diploma or general education degree (GED) preferred
• 2-3 years related office or customer service experience
• Entry level computer skills (specific programs as deemed by department)
• Strong customer service and phone etiquette skills
• Accurate data entry skills
  
  

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits