Undergraduate Advisor & Program Manager

Job Description

The Undergraduate Academic Advisor provides comprehensive academic advising and student support services to prospective, admitted, and enrolled undergraduate students. The Advisor guides students through academic planning, degree requirements, institutional policies, and personal challenges that impact academic success. The‌ ‌Academic‌ ‌Advisor‌ ‌is‌ ‌committed‌ ‌to‌ ‌being‌ ‌accessible‌ ‌to‌ ‌ students,‌ especially‌ ‌during‌ ‌peak‌ ‌advising‌ ‌cycles. This position plays a critical role in student retention, progression, and graduation by fostering informed decision-making and maintaining a student-centered approach aligned with University goals and values. Priority will be given to applications received by February 15.

Requirements/Minimum Qualifications

Required Qualifications

• Bachelor’s degree required.
• Demonstrated commitment to student success and inclusive excellence.
• Excellent communication, interpersonal, and collaboration skills, with the ability to work effectively with faculty, staff, administrators, and external partners.
• Strong organizational and project-management abilities, with the capacity to manage multiple priorities and meet deadlines in a dynamic environment.
• Commitment to supporting the success of students from diverse backgrounds.
• Demonstrated success in project and time management.
  
  

Preferred Qualifications

• Master’s degree in Higher Education, Counseling, or a related field preferred.
• Prior experience in academic advising, student services, higher education, or a related field preferred.
• Strong understanding of undergraduate student recruitment, matriculation, and retention processes, especially within business programs.
• Evidence of successful student engagement programming, such as coordinating co-curricular activities, applied learning initiatives, student organizations, or similar efforts.
• Experience in a business school or college of business, specifically in academic advising.
• Demonstrated success in new-student initiatives, such as yield strategies, orientation programming, or first-year experience design.
• Experience developing and executing student engagement initiatives, including applied business learning, case competitions, student events, and co-curricular programming.
• Knowledge of enrollment management strategies, student data analytics, or CRM systems supporting recruitment and retention.
• Experience collaborating with campus units, such as admissions, academic advising, career services, and student affairs.
• Ability to build community and industry partnerships that support experiential learning, networking, and student success.
• Record of professional engagement or leadership within business education or higher-education organizations.
  
  

Supervisory Responsibilities

• Will manage projects and supervise the work of student employees and graduate assistant(s).
  
  

Essential Functions

Academic Advising & Student Support

• Meet daily with prospective students, accepted students, and currently enrolled students to provide academic guidance and support.
• Advise students on a wide range of academic, personal, and institutional issues, working one-on-one to resolve situations in a manner that supports student success while balancing University policies and stakeholder needs.
• Ensure students are progressing toward degree completion and maintaining minimum academic standards, including required grades and GPA.
• Track, monitor, and support students on academic probation, including documentation, intervention planning, and follow-up.
• Perform degree audits for all assigned cohort students to ensure eligibility for graduation and release of diplomas.
• Assist in coordination of applied projects and experiential learning opportunities for students.
  
  

Orientation, Admissions & Recruitment Support

• Plan, coordinate, and execute all aspects of new student orientation, including scheduling, content development, and collaboration with campus partners.
• Meet with prospective and admitted students to explain academic programs, degree pathways, and institutional expectations.
• Work collaboratively with the Admissions Office, as needed, to coordinate campus tours, meetings with Admissions Counselors, and recruitment-related activities.
• Assist with prospective student events like (e.g. School of Business Day), new student orientation and New Hounds Days.
  
  

Administrative & Compliance Responsibilities

• Maintain accurate and timely student records in advising, student information, and degree audit systems.
• Ensure confidential student and faculty records are protected and not compromised.
• Prepare reports, correspondence, and documentation related to advising, academic progress, and student outcomes.
• Support institutional policies, procedures, accreditation requirements, and compliance standards.
  
  

Collaboration & Institutional Support

• Collaborate with faculty, staff, and administrators to support student success and resolve complex academic situations.
• Participate in meetings, training, and professional development activities.
• Contribute as a member of the University community toward advancing the mission, goals, and values of the institution.
  
  

Other Expectations

• Ability to work occasional evenings or weekends for recruitment events, student programming, or special initiatives.
• Demonstrated capacity to lead collaboratively, communicate transparently, and promote an inclusive and student-centered culture.
• Follow the guidance and direction of supervisor(s).
• Demonstrate respectful, ethical, responsible behavior.
• Abide by the University’s policies, procedures, and rules.
• Perform employee responsibilities as detailed in employee handbooks and policies.
• Demonstrate regular and predictable attendance and punctuality.
• Other duties, including special projects, as required or assigned.
  
  

Competencies/Other Characteristics

Professionalism, Ethics & Confidentiality

• Maintains confidentiality and responds effectively to the most sensitive inquiries and complaints.
• Ensures confidential student and faculty records are not compromised.
• Demonstrates sound judgment, accuracy, and discretion in decision-making.
  
  

Customer Service & Interpersonal Skills

• Manages difficult or emotional student situations with professionalism and empathy.
• Responds promptly to student needs and requests for service or assistance.
• Demonstrates strong interpersonal skills and the ability to foster a cooperative work environment.
• Works effectively with a wide range of constituencies in a diverse academic community.
  
  

Attendance, Reliability & Work Ethic

• Maintains regular, predictable attendance.
• Demonstrates punctuality; arrives consistently on time to work, meetings, and appointments.
• Dependable and accountable; meets commitments and follows instructions and management direction.
  
  

Adaptability & Initiative

• Adapts effectively to frequent change, delays, or unexpected events.
• Displays initiative, originality, and creativity in problem-solving.
• Meets challenges with resourcefulness and pursues self-development opportunities.
• Asks for and offers assistance when appropriate.
  
  

Organizational, Business & Time Management Skills

• Manages multiple priorities while consistently meeting deadlines.
• Prioritizes and plans work activities effectively.
• Uses time and organizational resources efficiently.
• Understands the business and operational implications of decisions.
  
  

Communication Skills

• Oral Communication: Communicates effectively with students, faculty, staff, and external constituents; demonstrates group presentation skills and active participation in meetings.
• Written Communication: Writes clearly and informatively; edits work for accuracy, grammar, and clarity; presents facts, recommendations, and numerical data effectively.
• Language Skills: Ability to read, analyze, interpret, and prepare business correspondence, reports, policies, and procedural documentation in English.
  
  

Analytical, Reasoning & Problem-Solving Skills

• Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
• Organizes work effectively, conceptualizes objectives, and resolves problems in a timely manner.
• Uses intuition and professional experience to complement data-driven decision-making.
• Exercises a high degree of creativity, latitude, and independent judgment in accomplishing goals.
  
  

Technical & Mathematical Skills

• Ability to calculate figures and amounts relevant to academic records and reporting.
• Strong attention to detail and ability to work accurately with databases, spreadsheets, and student information systems.
  
  

Safety & Organizational Support

• Observes University safety and security procedures.
• Actively supports the University’s mission, values, and strategic goals.
  
  

Company Description

Thank you for your interest in the University of Indianapolis! The University is a private, liberal arts university located on 65 acres just minutes from downtown Indianapolis. With more than 700 faculty and staff, it is a place where you can become part of a close-knit campus community that emphasizes the importance of community partnerships in the future growth of the University.

UIndy’s mission is to prepare its graduates for effective, responsible, and articulate membership in the complex societies in which they live and serve and for excellence and leadership in their personal and professional lives. The motto of "Education for Service" provides the foundation for our work to better our communities, both near and far.

As University employees, we know the work we do is important to our students and our communities. To accomplish our mission, we welcome talented, civic-minded, and diverse individuals from all career levels to help maintain our high standards of excellence and quality. If you want to join our dynamic environment and experience hard work, creativity, and teamwork, we welcome your application!

The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Tuition Discount
• Retirement Savings Plan - 403B
• Paid Vacation and Sick Time Accruals
• Paid Holiday time and additional University days off
• Employee Discounts & Services
• Free Parking
• Onsite Health & Wellness Center
  
  

For more information about the benefits of being a staff member at UIndy, visit our Benefits site.