What are the responsibilities and job description for the IT Customer Support Specialist position at University of Idaho?
Posting Number: SP005068P
Division/College: Information Technology Services
Department: Customer Experience and Engagement
Location: Moscow
Posting Context Statement
The Office of Information Technology (OIT) has an opening for an IT Customer Support Specialist. This position is a cornerstone of daily service desk operations. This role combines frontline troubleshooting with leadership in knowledge management and internal training. This position reports to the Student Technology Center Manager.
Position Overview
The University of Idaho is seeking a skilled and service-oriented IT Customer Support Specialist to support our campus community. This full-time, in-person position is a primary position at the IT service desk, responsible for delivering high-quality technical support, mentoring part-time staff, maintaining documentation, and coordinating with Tier 2 teams to ensure efficient escalation and resolution processes.
Duties May Include
N/A: No degree requirement
FLSA Status: Non-Exempt
Employee Category: Classified
Pay Range: $21.93 Doe
Type of Appointment: _of_Appointment
Fte
1
Full Time/Part Time: Full Time
Funding: This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 10/29/2025
Closing Date
Open Until Filled: Yes
Special Instructions To Applicants
Position will remain open until a pool of qualified candidates are identified. Applications received on or before November 12, 2025, will receive first consideration.
Please provide a letter of qualifications explaining how you meet each of the required qualifications and any of the preferred qualifications. This is a full-time, in-person position located on the University of Idaho campus in Moscow, ID.
Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement
Applicants who are selected as final possible candidates must be able to pass a criminal background check.
To apply, visit https://uidaho.peopleadmin.com/postings/49913
The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-ea27148eaff19e40ab77a9e83a430f14
Division/College: Information Technology Services
Department: Customer Experience and Engagement
Location: Moscow
Posting Context Statement
The Office of Information Technology (OIT) has an opening for an IT Customer Support Specialist. This position is a cornerstone of daily service desk operations. This role combines frontline troubleshooting with leadership in knowledge management and internal training. This position reports to the Student Technology Center Manager.
Position Overview
The University of Idaho is seeking a skilled and service-oriented IT Customer Support Specialist to support our campus community. This full-time, in-person position is a primary position at the IT service desk, responsible for delivering high-quality technical support, mentoring part-time staff, maintaining documentation, and coordinating with Tier 2 teams to ensure efficient escalation and resolution processes.
Duties May Include
- Troubleshooting a wide range of technical issues, including account access, software errors, hardware malfunctions, and connectivity problems
- Creating and maintaining knowledge base articles for both the University community and internal IT support
- Assisting in onboarding and training new staff
- Following defined U of I OIT processes to resolve incidents or fulfill requests for service
- Maintaining accurate, detailed, and compliant ticket documentation to support team collaboration and service transparency
- Improving the efficiency and effectiveness of OIT processes, services, and increasing personal job knowledge
- Assisting in the manufacturing, administration, and distribution of student ID cards
- Supporting administrative tasks such as scheduling, time tracking, and general coordination to ensure smooth daily operations
- Other duties as assigned
- 1 or more years of IT help desk, technical support, or customer service experience
- Demonstrated troubleshooting ability with Windows OS, Office 365, VPNs, printers, and basic networking
- Demonstrated communication skills and a focus on customer service
- Ability to work independently and lead day-to-day service desk operations
- Competence in writing and maintaining technical documentation
- High School Diploma or equivalent
- Ability to work occasionally adjusted work hours during peak academic periods and special events
- Associate’s degree or higher in relevant field
- Experience supporting IT services in a higher education setting
- Familiarity with ITIL-based service management practices
- Experience mentoring or training junior team members
- Knowledge of common campus systems, Active Directory, or remote support tools
- Leadership experience
- Experience working with identity management, ID card production/processing
- Experience using TeamDynamix or similar IT ticketing platforms
- Possess a valid driver’s license and meet UI driving requirements
- Full-time, in person position located on the University of Idaho campus in Moscow, ID
- Ability to work in an office setting
- Ability to occasionally lift, carry and/or otherwise move equipment weighing up to 50 pounds
N/A: No degree requirement
FLSA Status: Non-Exempt
Employee Category: Classified
Pay Range: $21.93 Doe
Type of Appointment: _of_Appointment
Fte
1
Full Time/Part Time: Full Time
Funding: This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 10/29/2025
Closing Date
Open Until Filled: Yes
Special Instructions To Applicants
Position will remain open until a pool of qualified candidates are identified. Applications received on or before November 12, 2025, will receive first consideration.
Please provide a letter of qualifications explaining how you meet each of the required qualifications and any of the preferred qualifications. This is a full-time, in-person position located on the University of Idaho campus in Moscow, ID.
Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement
Applicants who are selected as final possible candidates must be able to pass a criminal background check.
To apply, visit https://uidaho.peopleadmin.com/postings/49913
The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Copyright ©2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-ea27148eaff19e40ab77a9e83a430f14
Salary : $22