Facilities Customer Liaison

Department: Facilities/Const Mgmt Admin Salary: Commensurate with Experience/Education

Description

Engages and communicates in face-to-face meetings with customers to address, but not limited to, facility issues. Investigates, corrects, confirms, provides resolutions to Service Requests/Work Orders and addresses various needs of departments and building occupants. Effectively liaise between departments and assigned building personnel in designated zones.

• Identifies and triages service request tickets for an assigned zone of buildings.
• Tracks and follows-up on work orders for various customers, departments, and buildings.
• Monitors building conditions, submits service tickets as needed, suggests changes as required, and provides technical direction to ensure all work is completed to customer satisfaction.
• Serves as key customer contact for all service requests and accuracy of work orders for assigned buildings, as well as general campus information.
• Notifies customers of potential service interruptions.
• Partners with Zone Managers and/or other Customer Liaisons when needed.
• Assists campus visitors, students, guests, etc. for campus information, inquiries and/or needs
• Remains knowledgeable of campus and department structure.
• May be considered essential personnel and may be assigned to serve on a special task force during periods of emergency.
• Performs other job-related duties as required.
  
  

MQ: Education: Basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related technical college or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Experience: Requires a minimum of one (1) year of job-related experience.

Additional Job Posting Information

• Department is willing to accept education in lieu of experience.
• Department is willing to accept experience in lieu of education.
  
  

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.