What are the responsibilities and job description for the Federal Work-Study| Student Employee, User Support- Northwest Campus position at University of Houston-Downtown?
Federal Work-Study| Student Employee, User Support- Northwest Campus
- 495426
- Part-Time
- Closing on: Apr 8 2026
- User Support Services
Department: User Support Services Salary: $12.00 Per Hour
**This position is at the UHD Northwest Campus**
Description
Job Duties Include: Typical Duties & Responsibilities
- Monitors the operation of the general computer lab and assists with software installations if needed
- Greets students as they come into the general computer area and provides first-tier user support to students and faculty
- Provides data entry for the Help Desk Ticketing System
- Performs opening and/or closing procedures
- Performs other duties as assigned
Knowledge, Skills, and Abilities
- Must have good telephone etiquette and good customer service skills
- Knowledge of Windows Operating Systems, Internet browsers, MS Office Professional Suit, and other applications
- Must be a self-starter in exercising initiative and have the ability to get things done by performing daily tasks effectively
- Solve basic routine Software and Hardware issues as necessary
Qualifications
****This position is at the UHD Northwest Campus****
- Must be a UHD student
- Must be able to work the evening shift (4 pm to 9 pm) and/or split shift
- Must have some knowledge of software skills
- Experience requirements: Less than one year
- Must provide a resume and current UHD class schedule
- Must qualify for Federal College Work-Study
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
Salary : $12