What are the responsibilities and job description for the Technical Support Associate position at University of Hartford?
University of Hartford
Technical Support Associate
FLSA Classification
NE
Reports to
User Services Team Leader
Salary Range
H1
Weeks Per Year
52
Work Week
40 hours (minimum)
Position Summary
Assumes responsibility for supporting the technology presence at the University of Hartford, recommending or performing remedial actions to correct problems using remote diagnostic and remediation technology and tools or at the user location. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.
Hiring Range
Budgeted starting rate is $18.60 to $22.15/hour depending upon experience
Key Responsibilities
Provides support to members of the campus community across multiple aspects of end user technologies; including software systems, and technical assistance. Provides Tier 2 Service Desk support for user services.
Maintains knowledge base regarding information technology as well as stays abreast of new and emerging trends in information technology.
Supports cybersecurity standards and policies including, but not limited to, anti-virus, anti-spam, patching and data security best practices. Responds timely and effectively to security inquiries and escalates issues concerning the operation of university owned assets, high priority or sensitive customer requests.
Performs other related duties as assigned.
Posting Number
PS1147P
Working Conditions
Normal office situation
Education
High School Diploma or GED required.
Physical Effort
Typically sitting at a desk or table.Heavy lifting or carrying 51 lbs or more.Intermittently sitting, standing, stooping.
Special Skills
The ability to work effectively with diverse groups.
Desired Start Date
Position End Date (if temporary)
Close Date
Open Until Filled
Yes
Special Instructions Summary
Technical Support Associate
FLSA Classification
NE
Reports to
User Services Team Leader
Salary Range
H1
Weeks Per Year
52
Work Week
40 hours (minimum)
Position Summary
Assumes responsibility for supporting the technology presence at the University of Hartford, recommending or performing remedial actions to correct problems using remote diagnostic and remediation technology and tools or at the user location. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.
Hiring Range
Budgeted starting rate is $18.60 to $22.15/hour depending upon experience
Key Responsibilities
Provides support to members of the campus community across multiple aspects of end user technologies; including software systems, and technical assistance. Provides Tier 2 Service Desk support for user services.
Maintains knowledge base regarding information technology as well as stays abreast of new and emerging trends in information technology.
Supports cybersecurity standards and policies including, but not limited to, anti-virus, anti-spam, patching and data security best practices. Responds timely and effectively to security inquiries and escalates issues concerning the operation of university owned assets, high priority or sensitive customer requests.
Performs other related duties as assigned.
Posting Number
PS1147P
Working Conditions
Normal office situation
Education
High School Diploma or GED required.
Physical Effort
Typically sitting at a desk or table.Heavy lifting or carrying 51 lbs or more.Intermittently sitting, standing, stooping.
Special Skills
The ability to work effectively with diverse groups.
Desired Start Date
Position End Date (if temporary)
Close Date
Open Until Filled
Yes
Special Instructions Summary
Salary : $19 - $22
