Payroll Specialist

Position Summary: Provides administrative support for processing staff and faculty payrolls, excellent customer service to all visitors and callers, internal and external. Handles complex issues received by email, telephone, TDX ticket or office walk-ins, applying critical thinking skills utilizing approved handbooks, UD policies and procedures. Assists and explains Payroll related forms and provides timely assistance to all current and former employees regarding Payroll forms. Monitors and provides first level support for Payroll Services TDX general service tickets, escalating to Payroll Team members or other core units in Human Resources, as needed. This position performs data entry tasks with timesheets, tax forms, and other related input for the payroll process. Back up resource for other specialist positions in HRIS. Reports to the Manager of Payroll Services. Minimum Qualifications:

• High school diploma or GED
• Minimum two years of demonstrated face-to-face customer-service experience.
• Excellent customer service skills and the ability to remain efficient during stressful situations. Ability to adhere to strict deadlines.
• Demonstrated organizational skills.
• Experience in payroll processing or timekeeping administration for employees
• One year of experience providing administrative support in an office environment
• Demonstrated competency in Microsoft Office and the Google suite of products
• Ability to maintain a high degree of accuracy and attention to detail
• Ability to multitask
• Ability to maintain confidentiality
• Ability to sit in front of a computer for long periods, use a telephone and other office machinery, and the ability to lift up to 25 pounds.
• Demonstrated written communication skills, grammar, punctuation and spelling, and the ability to read and write in the English language.
• Experience working with people from diverse backgrounds and at all levels in the organization.
  
  

Preferred Qualifications

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

• Two or more years experience providing administrative support in a human resources or payroll department.
• Experience in higher education.
• Knowledge of applicable federal, state and local payroll regulations
• Demonstrated critical thinking and problem solving ability.
• One or more years of Banner HR/Payroll experience.
• Demonstrated ability to communicate in a clear and concise manner over the telephone, in person and by email.
• Demonstrated ability to quickly adapt to customers' needs.
• Proficiency with Microsoft Office and the Google suite of products.
• Experience processing Form I 9 and E-Verify a plus.
• Experience working well under pressure and meeting deadlines.
• Demonstrated experience maintaining confidentiality.
• Professional demeanor and the ability to exhibit good judgment on work related matters. Proven experience handling difficult interactions with tact and composure.
• Knowledge of and sensitivity to a Catholic Marianist work environment.
  
  

Closing Statement

Special Instructions to Applicants:

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.