Clinical Patient Navigator

Job Detail

• Job Title:

  Clinical Patient Navigator

• Department:

  70161-UMG-Munson Neurology

• Location:

  Farmington

• FTE%:

  1

• Shift

• Search #:

  2027-327

• Closing Date:

  09/14/2026

• Recruiter:

  McNamara, Elizabeth

Additional Links:

• This position is Benefit eligible; click here for an overview of available benefits.
• This position is covered by the UHP Bargaining Unit; click here to review the current UHP Contract.
• This position is in salary group UHP-09; click here to review the current UHP Pay Plan

The UMG-Neurology Department is seeking a highly motivated Nurse Navigator to join our multidisciplinary care team. The Nurse Navigator is accountable for supporting individual patients through the continuum of healthcare as it pertains to a specific disease, ensuring barriers to care are resolved and that each stage of care is as easy as possible for the patient; guiding patients through successful management of their care and keeping the healthcare team apprised of all facets of the patient's care with the goal of achieving effective healthcare outcomes and patient experience

SCHEDULE: This is a full-time salaried position, 40 hours per week. Monday through Friday 8:00 a.m. to 5:00 p.m., 60-minute unpaid meal break

EXAMPLES OF DUTIES :

• Triage patient calls and coordinate the scheduling of appointments with the appropriate member of the multidisciplinary care team.

• Provides patient education and maintains appropriate communication with medical, clinical, support and research staff, as well as the patients' family and caregivers

• May introduce the concept of clinical investigator initiated studies and facilitates connection with clinical research personnel

• Maintains the program's databases, quality standards and data management of key quality indicators

• Participates in outcomes evaluation as guided by The Joint Commission (TJC) accreditation standard

• Participates in program development, including but not limited to, staff education, community education, and marketing; assists in the planning, development and implementation of the program initiatives; serves as mentor to staff; participates in meeting and consults with health care institutions and community agencies to meet the needs of the patient; maintains clinical expertise and professionalism

• Deliver comprehensive patient education about treatment plans and healthcare options, ensuring patients have the necessary information to make informed decisions.

• Coordinates outreach initiatives to identify potential new patients and broaden the reach of the center.

• Identify and distribute appropriate screening metrics for patient evaluation and monitoring.

• Administer patient-reported outcome pathways, collecting and analyzing data to improve patient care outcomes.

• Strive to continually improve patient care by identifying and reducing barriers to care.

• Collaborate closely with physicians and interdisciplinary team members to triage, coordinate, and manage patient care consistently.

• Serve as the primary point of contact for patients and families, providing a link to research and offering indirect patient care as needed.

MINIMUM QUALIFICATIONS REQUIRED:

KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of the principles and practices of nursing.

• Knowledge of case management principles and practices.

• Knowledge of the Core measures for the specific discipline.

• Knowledge of community resources; strong background in cultural competency and understanding of the cultural beliefs and traditions of various communities.

• Computer proficiency; effective communication skills, both written and verbal; teaching skills; good organization skills with the ability to manage competing priorities in a timely manner.

• Ability to work collaboratively with all members of the treatment team as well as community and payer representatives.

• Ability to collect and analyze data; strong patient service/satisfaction focus; passion to care for people and commitment to healthcare.

EXPERIENCE AND TRAINING:

GENERAL EXPERIENCE:

• Must possess and maintain a State of CT Registered Nurse (RN) license during employment.

• Registered Nurse (RN) and three (3) years recent Neurology experience

• Excellent communication and organizational skills, with an ability to manage multiple tasks simultaneously in a fast-paced environment.

• Proficiency with electronic health records systems and digital scheduling platforms.

SUBSTITUTION: Master's degree in nursing may be substituted for one year of the required general experience.

PREFERRED EXPERIENCE:

• Master's degree

• Experience with quality metrics

• Familiarity with insurance process as related to specialty medications.

WHY UCONN HEALTH

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.