CRM DevOps Release Analyst

Summary

Job Summary

The Office of Information Technology invites applications for a CRM DevOps Release Analyst! This position serves as a professional-level (individual contributor) analyst supporting the development, testing, and release of Salesforce.com (SFDC) solutions for the Enterprise CRM program within the Digital Experience and Technology for Learner Success (DETLS) / Learner Engagement Technology (LET) effort, with a focus on Salesforce’s Education Cloud product.

This position exists to relieve developers, Operations Analysts, and the DevOps Manager of routine release mechanics by building and reviewing release packages; implementing and monitoring the deployment pipeline; managing sandbox creation, maintenance, data seeding, and lifecycle; supporting backup and metadata hygiene for production environments; creating/maintaining operational documentation; and providing hands-on configuration and QA testing support. This position reports to the Enterprise CRM DevOps Manager and works closely with the Sr. SFDC Developer, CRM Technical Architect, CRM Operations Analysts, and the Business Analyst team to ensure stable, secure, and scalable releases to production.

This position operates within established change, incident, and configuration management processes, and leverages existing CRM and CU/OIT shared technical infrastructure, methods, and data, including enterprise processes, systems, and integrations. As a professional-level role, work is performed under the supervision and code review of senior technical staff, with a defined escalation path (Analyst/Coordinator> Sr. Developer / DevOps Manager > Assistant Director of CRM Services & Systems).

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Vision

Who We Are

• OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be an outstanding public university.
  
  

Mission

• OIT enables campus priorities by providing high-value IT services and solutions.
  
  

Values

• Trust, as a foundation for how we engage with one another and with campus partners, along with
• Curiosity in how to better support the campus and our partner’s while
• Encouraging empowerment and authentic engagement among ourselves and
• Celebrating a culture that promotes a sense of belonging while acknowledging that each person is unique and valued.
  
  

Strategy

• OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
• Provide a fluid and adaptable academic and student experience
• Enable research competitiveness and
• Deliver core infrastructure and enterprise IT services for business efficiency.
  
  

Responsibilities

What Your Key Responsibilities Will Be

Release, Deployment & Environment Engineering

This position provides hands-on execution of the CRM release and environment management processes. Duties include:

• Implement and monitor the deployment pipeline supporting the DevOps Manager's software releases and deployment train.
• Perform routine sandbox refresh, seeding, and synchronization to provide enterprise-quality levels of environment alignment across the deployment chain.
• Assist with backup strategy, environment configuration, and deployment improvements under the direction of the DevOps Manager.
• Implement established deployment processes to ensure stable and successful bug-fix, feature, and application releases to the production environments.
• Perform programmatic/bulk data moves between environments using ETL and Salesforce data tools (e.g., Data Loader, Gearset) and perform bulk data update as required by released features, under supervision.
• Use standard processes for ongoing build, release, enhancements, and bug fixes as needed to the Salesforce.com platform.
• Identify, recommend, and implement approved changes to development/deployment processes, system configurations, and other aspects of the Salesforce.com/CRM service, following established change control.
• Maintain documentation of deployment steps, environment state, and release notes.
• Connect with internal and external partners as required to advise them when changes are implemented.
  
  

Deployment QA, Testing & Documentation Support

• Assist developers and the operations team to develop and implement functional and regression testing in the deployment context (complementing, not duplicating, other Analysts’ QA).
• Identify and document bugs discovered during release and environment activities, including exact details on re-creation.
• Update operational and administrative documentation as necessary after configuration changes, patches, upgrades, and deployments.
• Author and maintain release/deployment runbooks and environment procedures.
  
  

Governance, Metrics & Service Management Alignment

• Perform all pipeline and environment activity within the established release train and OIT service management practices (incident, change, and configuration management), consistent with the Assistant Director's mandate to ensure alignment to OIT service management.
• Regularly surface utilization, deployment, and environment health metrics to feed the DevOps Manager's and Assistant Director's operational KPI reporting.
• Support tooling standardization and environment rationalization efforts that advance service efficiency and cost optimization.
  
  

Technical Support

• Provide prompt, accurate, and courteous assistance with deployment-related issues and questions, advancing complex issues to senior developers/analysts or the DevOps Manager.
  
  

Professional Development & Proficiency Maintenance

• Maintain and grow proficiency in Salesforce release/DevOps practices, relevant certifications, and deployment tooling through online trainings, conferences, seminars, classes, and discussions with colleagues and peer institutions.
  
  

What You Should Know

• This position is in a hybrid work situation, working primarily remotely but will report to campus a few times each year.
  
  

What We Can Offer

• The annual salary range is $74,400 - $81,840.
  
  

Benefits

At the University of Colorado Boulder , we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. In fact, CU Boulder has been named one of Forbes' America's Best Large Employers , ranking #4 among large employers in Colorado and #28 among universities nationwide. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be collaborative. Be supportive. Be Boulder.

What We Require

• A bachelor's degree from an accredited institution in computer science, computer information systems, or a related field. A combination of education and/or related experience may be substituted for the degree on a year-for-year basis.
• 2 or more years of experience in software release management, systems administration, CI/CD support, Salesforce development, or comparable technical operations.
• Familiarity with Git and source control concepts.
• Familiarity with Salesforce data tools (e.g., Data Loader) and/or deployment tooling (e.g., Gearset, Jenkins).
  
  

What You Will Need

• Strong verbal/written communication skills, including the ability to communicate with both business and technical teams.
• Ability to follow established processes accurately and to document work clearly.
• Balances multiple competing priorities in a fast-paced environment.
• Ability to work independently in a remote environment and be proactive to ensure proper availability of systems/services, while operating under senior review.
• Personal, communication, and organizational skills necessary to provide excellent customer service to internal and external partners.
  
  

What We Would Like You To Have

• Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification expected within 6-12 months of hire if not held at hire.
• Familiarity with a ticketing/ITSM system such as ServiceNow.
• Familiarity with project management tools such as Jira.
• Experience with data modeling and ETL tools.
• Exposure to agile / continuous integration practices.
• Prior experience in Higher Education is desirable.
  
  

Special Instructions

To Apply, Please Submit The Following Materials

• A current resume.
• A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
  
  

We may request references at a later time.

Please apply by October 20th, 2026 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.