What are the responsibilities and job description for the Guest Services Associate, Events position at University of Chicago?
Department
AI Guest Services Staff
About The Department
Job Summary
The Guest Services Associate for Events welcomes Smart Museum guests and ensures compliance with Smart Museum visitor protocols, including protection of art objects, while they visit the Museum and its exhibitions. This position will share responsibility for opening and closing the Museum in accordance with security procedures, as well as supporting events at the Museum. In addition, when exhibitions are not on view, the Guest Services Associate for Events works with colleagues across the Smart Museum to support ongoing operations including support for various administrative, operational, and programmatic areas of the Museum.
Responsibilities
Minimum Qualifications
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Certifications
Preferred Qualifications
Experience
Job Family
Museum & Arts
Role Impact
Individual Contributor
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
AI Guest Services Staff
About The Department
Job Summary
The Guest Services Associate for Events welcomes Smart Museum guests and ensures compliance with Smart Museum visitor protocols, including protection of art objects, while they visit the Museum and its exhibitions. This position will share responsibility for opening and closing the Museum in accordance with security procedures, as well as supporting events at the Museum. In addition, when exhibitions are not on view, the Guest Services Associate for Events works with colleagues across the Smart Museum to support ongoing operations including support for various administrative, operational, and programmatic areas of the Museum.
Responsibilities
- Supports the Facility and Security Manager and Guest Services Team Leads in building access management, opening and closing the museum, ensuring a safe and welcoming museum environment and collecting visitor assessment information as directed. Ensures that security procedures are followed when opening and closing the museum and galleries. Implements emergency protocols when needed.
- Greets and registers Museum guests in galleries and other public areas of the Museum in accordance with visitor protocols.
- Ensures visitor compliance with Museum protocols regarding protection of art objects while visitors are viewing the exhibitions in the galleries.
- Answers visitor questions and requests for information, escalating to Team Leads or other Museum staff as needed.
- Assists with school group check-in and wayfinding as needed.
- Serves as gallery attendant during rentals, events, and programs and supports after-hours events by providing gallery coverage, check-in support, and wayfinding as needed.
- Works with colleagues across the Museum to support ongoing operations including support for operations and facilities, development, public practice, registration, academic engagement.
- Attends Smart Staff meetings and events as scheduled.
- Assists with set up and tear down for events when needed.
- Assists with public programming and other educational programs or projects regarding the Museum.
- May act as a liaison with the community. Presents information about programs and the Museum to the public.
- Performs other related work as needed.
Minimum Qualifications
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Certifications
Preferred Qualifications
Experience
- Background with the arts, museums, or other cultural institutions.
- Prior experience in security and/or public-facing customer service roles.
- Proficient in technology tools available, including Windows computer environment, Microsoft Office, etc.
- Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the Smart Museum and University.
- Strong communication skills.
- Multitask within a fast-paced environment.
- Excellent time management skills to stay organized and prioritize responsibilities.
- A flexible, adaptable and enthusiastic mindset is critical to work with diverse stakeholders, including guests, students, and staff.
- Extended periods of stationary work.
- Moving around the Museum to attend to visitors' and colleagues' needs.
- Moving objects up to 20 pounds.
- Working a flexible schedule, including evening and weekend shifts.
- Resume/CV (required)
- Cover Letter (preferred)
- References Contact Information (3) (preferred)
Job Family
Museum & Arts
Role Impact
Individual Contributor
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.