Housing & Custodial Assistant (Technical) - Summer Conference

Position Overview

The Conference & Events Summer Camps Housing Assistant is a regular student technical position at UCO which plays a critical role in supporting the planning and execution of summer conferences and events at our organization. The assistant will be responsible for providing exceptional customer service to guests and assisting with logistics, communication, and overall guest experience. This is a temporary position, lasting approximately 10-12 weeks during the summer. The position is a student staff live-in position. $10.50 per hour plus housing.

Hours per Week

• 25-35 hours per week, based on need and availability.
• Flexibility to work a variable schedule, including nights and weekends as needed.
  
  

Department

Housing & Residential Engagement.

Department Specific Job Functions

• Serve as a point of contact for guests, providing information, directions, and support as needed throughout their stay.
• Assist with guest check-in and check-out processes, including room assignments, key distribution, and billing.
• Monitor guest behavior and ensure compliance with policies and procedures to maintain a safe and respectful environment for all guests.
• Collaborate with the Conference & Events team to ensure seamless execution of events, including room set-up, audiovisual support, and catering services.
• Provide timely and effective communication with guests, staff, and vendors to ensure successful event planning and execution.
• Maintain cleanliness and organization of guest rooms, common areas, and event spaces.
• Participate in required training sessions and team meetings and attend to other duties as assigned by the Conference & Events management team.
• Provide custodial services to rooms throughout the year for next occupant or use.
• Collect abandoned property.
• Inspect rooms before and after use.
• Use various custodial and maintenance equipment and/or tools to complete projects assigned.
• Clean TLC Classrooms and build laundry facilities.
• Maintain room key organization through routine audits, packing and collection.
• Complete various maintenance, custodial or administrative projects as assigned.
• Work indoors and outdoors depending on tasks.
  
  

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact jobs@uco.edu for more information.

Qualifications/Experience Required

A valid driver’s license is required to drive a UCO-owned vehicle and/or golfcart as part of the job duties.

Qualifications/Experience Preferred

Prior experience in customer service, hospitality, or event planning is preferred but not required.

Knowledge/Skills/Abilities

• Ability to work independently as well as part of a team, with a positive and proactive attitude.
• Excellent written and oral communication skills.
• Sensitivity of intercultural communication.
• Strong interpersonal skills.
• Customer service skills.
• Great attention to detail.
• Detail oriented.
• Dependable.
• Punctual.
  
  

Physical Demands

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.