Practice Coordinator II - Referral Coordinator

General Information

Job Name Practice Coordinator II - Referral Coordinator Department 7876000 - Industrial Medicine Hyde Hospital Position type Full Time Workplace Fully On-Site Primary Location San Francisco, CA, United States Job ID CONV_88142BR

Description & Requirements

Job Description As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Qualifications Required Qualifications: - High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. - Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable. - Strong computer skills, including basic keyboarding skills, and experience with at least two Office type software programs (i.e., Outlook, Word and Excel).Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. • - Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. - Ability to work with minimal supervision. - Ability to use good judgment and work independently, at times under the pressure of deadlines. - Ability to access situations prioritizes workload, develop solutions and make recommendations. - Excellent customer service and communication/interpersonal skills, both over the telephone and directly. - Able to sit at a computer terminal with telephone headphones for extended periods of time. - Basic math skills required. - Proven ability to deal with a wide variety of individuals; - Ability to deal sensitively and effectively with patients. - Excellent organizational and problem-solving skills. - Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/office coordination skills. - Demonstrated knowledge of medical practice terminology. - Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable: o Referrals (Incoming referral entry) and handling all referral WQs o Schedule surgeries o Work applicable work queues o Enter/edit outside test results o Messaging (CRM) if applicable o 2 nd calls in CRM if applicable o Telephone encounters o My open encounter o Staff message 13 PC JD o New message o Route Patient advice request to providers (My Chart) o Patient Schedule (My Chart) o Letters o Pools o Patient look up o Check in process o Check out process o Comment field o Quick note o Scanning Preferred Qualifications: - Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. - Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. - Prior experience with EPIC. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide. EEO Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Additional Details

Job Code PRACTICE CRD 2 (004819) Assignment Category Career IAP Level Staff Plan (target potential payout of $900, maximum of $1,800) Job Family Ambulatory Care Clinics or Ctr Campus 1 Hyde Hospital Campus 2 Hyde Hospital Campus 3 St. Francis Percentage (%) 100 Shift Length 8 hours Shift Type Day Bargaining Unit CX Additional Shift Details Mon-Fri