Patient Service Access Manager - Hospital Admissions & Financial Counseling

General Information

Job Name Patient Service Access Manager - Hospital Admissions & Financial Counseling Department 8560210 - Admissions Registration MB Position type Full Time Workplace Fully On-Site Primary Location San Francisco, CA, United States Job ID 3999

Description & Requirements

Job Description

The Patient Access Service Manager is under the guidance of the Assistant Director, Admissions and Financial Counseling  (MGR 2). The  Mission Bay (MB) Patient Access Services Manager is responsible for managing the operational and technical functions of UCSF Health Mission Bay Admitting offices and other operational areas that include surgery centers, Children’s Emergency Department, Birth Center, and Blood Draw. The Emergency Department and Birth Center are  24/7-operations areas that are staffed by Admitting Workers. Responsibilities include operational support, staff development, financial account management, and promoting cross-functional coordination to ensure a quality patient experience. The MB Patient Access Services Manager shares the first-line responsibility for 24/7 operations. All operational shifts, day, evening, and graveyard, require equal management support, fostering a uniform culture, values, and operating standards. The MB Patient Access Services Manager must frequently respond to and manage unscheduled. The MB Patient Access Services Manager serves as the DNB (Discharge Not Billed) champion for the department responsible for monitoring, account assignment, and staff follow-up.

The MB Patient Access Services Manager will be a key participant in performing a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a standalone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external departmental expectations.

Major duties in the admitting office include registration for all admissions, account financial follow-up, Medi-Cal applications, financial counseling, financial assessment, and cash collections. Other related duties include supporting the Pediatric Access Center through the coordination and integration of patient demographic, financial, and clinical information to ensure that patients transferred to UCSF are clinically and financially assessed in accordance with practices.  The MB Patient Access Services  Manager will have a critical influence on a patient’s health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible for ensuring all patient needs are met, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. The MB Patient Access Services Manager is responsible for promoting a cooperative working relationship among staff, physicians, other disciplines, departments, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback professionally.

As a specialist in Admissions and Registration operations, the MB Patient Access Services Manager will function as an Apex power user able to utilize advanced features of the system to develop patient workflows and collaborate with various departments to resolve issues and ensure optimal patient flow. Reviews and approves recommendations for admitting and registration procedures, processes, systems, and initiatives. Guides subordinates to achieve goals in accordance with established policies. Erroneous decisions or failure to adhere to objectives result in additional costs and serious delays in overall schedules.

Qualifications Required Qualifications: - Bachelor's degree in a related area, or four years of relevant experience plus five or more years of healthcare experience with operational expertise in front-end revenue cycle operations, in some or all of the following functional areas: patient registration, insurance verification, authorization and referral management, denials prevention, patient placement, and hospital operations. - Strong managerial skills in planning and delegating work, deploying staff, building staff competencies, resource management, and financial management. - Strong ability to quickly evaluate complex problems, identify multiple potential solutions, and effectively implement action plans to bring about successful resolutions. - Strong written, verbal, and interpersonal communication skills to prepare and present reports. Ability to convey complex information, instructions, and guidelines in a clear manner, and to influence and persuade all levels of staff. - Ability to create a departmental culture with a strong commitment to high-quality customer service and patient satisfaction - Ability to work on-site in San Francisco and on-call when required. Preferences: - Proven ability to work effectively with senior management on operational and performance issues in developing goals, policies, plans, strategies, quality improvement programs, technological upgrades, and systems for monitoring and maintaining accuracy, quality, productivity, and compliance within the department. - Experience with EPIC ADT, ASAP, or Transfer Center and Single Screen Bed Planning. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide. EEO Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Additional Details

Job Code PAT ACCESS SVC MGR 1 (005772) Assignment Category Career IAP Level Tier B Plan (target potential payout of 7.5%, maximum of 10%) Job Family Finance Campus 1 Mission Bay (SF) Percentage (%) 100.00 Shift Length 8 hours Shift Type Day Bargaining Unit 99 Additional Shift Details M-F / After hours and On-call when required