Customer Service Representative Supervisor

General Information

Job Name Customer Service Representative Supervisor Department 4822430 - H PPH Domestic IZ Position type Full Time Workplace Flexible 2 Days On-Site Primary Location San Francisco, CA, United States Job ID 2822

Description & Requirements

Job Description

Job Summary: 

Please note: this location is in Richmond, CA, 2 days onsite requirement 

Customer Service Representative Supervisor supervises  the VFC Program Central Office Customer Service Representatives, and oversight of vaccine ordering and vaccine management activities. General management includes participation in long and short range strategic planning to achieve the program’s overall mission and directing all activities of multi-disciplinary nature through subordinate staff. They provide immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Department Overview:

The Institute for Global Health (IGH) was established in 1999 by the University of California, San Francisco (UCSF) and the University of California, Berkeley (UCB).  It is a unique multidisciplinary and cross-institutional enterprise, formally set up within the Department of Epidemiology & Biostatistics in UCSF’s School of Medicine.  In July 2004, IGH became an Organized Research Unit (ORU) at UCSF. IGH, now the Prevention and Public Health Group (PPHG), seeks to improve health worldwide, especially in developing countries, through research that informs policy.  The research is part of a broader mission to advance the welfare of vulnerable populations in California, the United States, and abroad, through education, advocacy, and research.

Immunizations are one of public health’s greatest achievements. Vaccines help prevent diseases and help keep Californians of all ages healthy. Making sure all kids get their routine shots on time gives them a healthy start in life.  The Immunization program provides leadership and support to public and private sector efforts to protect the population against vaccine-preventable diseases. 

Qualifications Required Qualifications: - Bachelor’s degree in related area and/or equivalent experience/training. - Proven organizational skills, experience working on a PC. - Strong verbal and written communication skills. - Ability to work in a fast-paced environment. - Working knowledge of customer service. - Interpersonal skills to effectively motivate others. - Skills to evaluate issues and identify resolution. Preferred Qualifications: - Ability to effectively manage multiple priorities. - Customer service experience and skills in providing coaching direction and guidance to customer service representatives. - Demonstrated ability to lead. - Experience with Salesforce/CRM software, business phone systems, ticketing systems

Additional Details

Job Code CUSTOMER SVC SUPV 1 (006913) Assignment Category Career IAP Level None Job Family Call Center Campus 1 Parnassus Heights (SF) Percentage (%) 100 Shift Length 8 hours Shift Type Day Bargaining Unit 99