Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing support to the UCSF Oral & Maxillofacial Surgery Clinic. The Practice Coordinator II/ Treatment Planning Coordinator primary responsibility is treatment planning for the Oral & Maxillofacial Surgery Clinics, the incumbent can act in all capacities of the administrative team including, but not limited to: Front desk or Scheduling and coordinating billing and collections in partnership with the DC's Patient Billing Services (PBS). The Practice Coordinator is the direct liaison between patients and the services they receive at the clinics in any level of care. The Practice Coordinator II works as a team member and consistently project a professional and courteous demeanor.
Required QualificationsHigh School graduate or equivalent with 4 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling.Ability to analyze situations, prioritize, and develop solutions, and make recommendations.Ability to work independently at the reception desk.Ability to use good judgment and work independently at times under the pressure of deadlines.Excellent customer service and communication/interpersonal skills, both over the telephone and directly. Able to sit at a computer terminal with telephone headphones for extended periods of time. Basic math skills required. Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.Proven ability to deal with a wide variety of individuals. Ability to deal sensitively and effectively with ill patients. Excellent organizational and problem-solving skills. Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.Demonstrated administrative/office coordination skills
Preferred QualificationsDemonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. Prior experience with EPIC.
Required Qualifications :
High School graduate or equivalent with 4 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling.
Ability to analyze situations, prioritize, and develop solutions, and make recommendations.
Ability to work independently at the reception desk.
Ability to use good judgment and work independently at times under the pressure of deadlines.
Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
Able to sit at a computer terminal with telephone headphones for extended periods of time.
Basic math skills required.
Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.
Proven ability to deal with a wide variety of individuals.
Ability to deal sensitively and effectively with ill patients.
Excellent organizational and problem-solving skills.
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
Demonstrated administrative/office coordination skills
Preferred Qualifications :
Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
Prior experience with EPIC.
Equal Employment Opportunity: The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.