Medical Assistant – Transplant Surgery

Job Description

Employment Duration: 3 months

Under the general supervision of the practice supervisor, guided by the policies and procedures of the Transplant Service, the Department of Surgery, and Ambulatory Services, the Medical Assistant is responsible for supporting the transplant clinical areas, including liver, kidney, and non-transplant surgery clinics. The incumbent projects a professional and courteous demeanor and is required to comply with Medical Center House and Telephone Standards.

In support of the abdominal transplant program, the incumbent will:

• Schedule new and follow-up appointments.
• Demonstrate competence with medication refills, maintaining standing lab orders, and other duties as assigned under the direction of the clinician.
• Demonstrate understanding of the prior authorization process for post-transplant medications and procedures and ensure all authorizations are in place prior to appointments.
• Perform routine clinic duties, including obtaining vital signs, weight, and medication review.
• Work collaboratively with clinical staff, including Medical Assistants, LVNs, RNs, Physicians, and Advanced Practice Providers.
  
  

Key Responsibilities

• Handle medication refills, lab orders, and other office functions appropriate for a Medical Assistant.
• Schedule and reschedule patient clinic appointments while communicating directly with patients, family members, and the transplant team.
• Obtain authorizations for clinic appointments.
• Ensure APEX and TeleResults data entry is accurate, complete, and timely.
• Confirm financial authorizations using Cadence (APEX).
• Coordinate patient appointments across multiple healthcare disciplines, including Radiology, Surgery, Gastroenterology, and specialty clinics.
• Arrange and authorize follow-up testing and appointments as requested by the transplant team.
• Collect laboratory and diagnostic test results in preparation for clinic visits.
• Collect, verify, and enter insurance information into APEX.
• Maintain clinic schedules in accordance with physician calendars.
• Provide backup support for colleagues as needed.
• Perform routine clinical functions and document in the electronic medical record (APEX), including:
• Vital signs
• Height and weight
• Medication reconciliation
• Chief complaint documentation
• Document interpreter use as appropriate and coordinate interpreter services for in-person, phone, or video appointments.
• Assist nurses, providers, and patients in preparation for examinations and procedures.
• Monitor patient flow throughout the clinic.
• Facilitate referrals to other providers as ordered by the Advanced Practice Provider or physician.
• Update and maintain pharmacy information in APEX.
• Schedule and order procedures under the direction of Advanced Practice Providers.
• Process and document all clinical actions in APEX.
• Perform clinical activities accurately and in a timely manner.
• Utilize the electronic health record (APEX) within the scope of practice to:
• Document vital signs, height, weight, and pain scale.
• Enter patient chief complaint and history.
• Enter patient-reported medications and allergies.
• Order and sign point-of-care testing with signed protocol.
• Document point-of-care test results.
• Enter and pend provider orders.
• Open medication refill encounters for providers.
• Schedule laboratory, radiology, and other testing with written provider orders.
• Open telephone encounters and staff messages.
• Demonstrate service excellence through professional communication, teamwork, cultural sensitivity, privacy and confidentiality practices, infection prevention, and adherence to organizational quality standards.
• Maintain a clean, safe, and organized work environment.
• Perform other duties as assigned.
  

Responsibilities

N/A

Qualifications

Required Qualifications:

• Flexibility to orient and work at all UCSF Medical Center locations.
• Knowledge and abilities essential to the successful performance of assigned duties.
• Medical terminology knowledge.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• High school diploma or GED equivalent.
• Successful completion of an approved Medical Assistant program.
• One or more years of relevant work experience in a hospital, outpatient clinic, or equivalent setting.
• Certification from an approved Medical Assistant program or equivalent combination of training and experience.
• Current American Heart Association CPR Certification.
• Demonstrated ability to provide appropriate care to adult and geriatric patient populations.
  
  

Preferred Qualifications

• Experience performing Medical Assistant functions in a busy clinic setting.
• Phlebotomy skills or certification.
• Bilingual.
• Prior experience in a medical office environment.
• Cadence and Optime training.
  
  

About UCSF

ABOUT US

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html