What are the responsibilities and job description for the Genetic Counselor Assistant position at University of California - San Francisco?

Under supervision of the Practice Manager, guided by policies and procedures of the Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients being seen in the practice. They will perform assigned patient care procedures in support of the care services provided to patients within the practice. They are required to adhere to the Telephone and House Standards as adopted by the department. The assistant also assists with front and back office responsibilities, which include scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations and coordination of required medical and financial information. They work as a team member with other staff and consistently projects a professional, caring and courteous demeanor. The Hospital Assistant III is responsible for the efficient patient flow and provides support to multiple physicians. They communicate with referring physicians' offices,and serves a liaison for the outside providers. They are responsible for insurance authorizations and pharmacy refills, as well as complicated treatment authorizations and hospital admission arrangements.

DUTIES & ESSENTIAL JOB FUNCTIONS

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
60%	Yes	Assisting genetic counselors with all aspects of patients scheduling, intake, genetic counseling, genetic testing and documentation. Genetic Counseling assistant will work primarily with 5-6 genetic counselors. He/she will learn all aspects of those genetic counselors' clinical areas and needs to work independently coordinating clinical care and patient visits. This will include: Scheduling of clinic visits as needed. Telephone and in-person contact regarding genetic counseling, genetic testing and participation in support groups for enrollment or follow-up purposes Assisting low income patients with the steps to determine eligibility for counseling and/or genetic testing at reduced or no charge. Interview patients and document personal and family medical history Entering data into the Cancer Risk Program (CRP) database Chart preparation and updating, including obtaining and uploading outside records Drawing and updating patient pedigrees using Progeny pedigree drawing software and patient history forms Preparation of letters of medical necessity Assist with clinic flow, including scheduling, rooming patients, and managing coordination of joint visits with genetic counselors and physicians Contact laboratories to determine all necessary steps for gene testing for specific genes. Act as liaison with laboratories to make sure all samples and required forms and samples are completed and received. Request authorizations for complex gene testing Research specific cancer syndromes and complete searches for relevant articles Reviewing research consent form with patients Taking patients to laboratory for blood draws Obtaining saliva samples for genetic testing Preparing blood or saliva samples for transportation to laboratories within and outside of UCSF Preparation of family genetic counseling reports Consultations with healthcare providers and laboratories Other patient preparation, care, and follow-up tasks.
30%	Yes	Genetic Testing Station Staff Genetic Testing Station - share video and hand-out-based education Reviewing research consent form with patients and send Docusign consent form Facilitate genetic testing and arrange follow-up with genetic counselor
10%	Yes	Performing other duties as assigned Including outreach event participation and preparation of fliers, etc. to facilitate identification of high risk hereditary cancer families. Also, filing, transporting samples to and from labs, letters, follow up with referring health professionals, and typing. Other duties as assigned.
100%

REQUIRED QUALIFICATIONS/LICENSES/CERTIFICATIONS

Ability to communicate effectively, both over the telephone and in person. Ability to deal sensitively and effectively with patients. Excellent organizational skills. Excellent customer service and problem solving skills. Ability to work well both independently, with little supervision, and in a team setting.
Bachelor's degree in a biological/health science or an equivalent combination of education and experience is required.
Knowledge of genetics and genetic concepts.
Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint required.
Ability to communicate effectively, both over the telephone and in person.
Ability to deal sensitively and effectively with patients.
Excellent organizational skills.
Ability to work well both independently, with little supervision, and in a team setting.

PREFERRED QUALIFICATION

Experience with patient and or family contact in a community or medical setting.
Previous experience with clinical projects, either in an administrative or clinical role, preferred. Demonstrated knowledge of medical practice terminology an genetic terminology and concepts.
Experience with Outlook, File Maker Pro and Progeny (or other pedigree drawing software) preferred.
Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

REQUIRED QUALIFICATIONS/LICENSES/CERTIFICATIONS

Ability to communicate effectively, both over the telephone and in person. Ability to deal sensitively and effectively with patients. Excellent organizational skills. Excellent customer service and problem solving skills. Ability to work well both independently, with little supervision, and in a team setting.
Bachelor's degree in a biological/health science or an equivalent combination of education and experience is required.
Knowledge of genetics and genetic concepts.
Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint required.
Ability to communicate effectively, both over the telephone and in person.
Ability to deal sensitively and effectively with patients.
Excellent organizational skills.
Ability to work well both independently, with little supervision, and in a team setting.

PREFERRED QUALIFICATION

Experience with patient and or family contact in a community or medical setting.
Previous experience with clinical projects, either in an administrative or clinical role, preferred. Demonstrated knowledge of medical practice terminology an genetic terminology and concepts.
Experience with Outlook, File Maker Pro and Progeny (or other pedigree drawing software) preferred.
Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.

Equal Employment Opportunity: The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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