What are the responsibilities and job description for the School Success Team Coordinator position at University of California - San Francisco Campus and Health?
F_TEP-Campus Employees
Temporary Employment
87261BR
Job Summary
Please note: this will be for a duration through June 15, 2026. 32 hours per week; will require on-site work at China Basin campus.
Must have Spanish language fluency.
The Community Education Specialist I is an entry-level professional who applies basic concepts to resolve problems of limited scope and complexity. This role works on assignments that are initially routine in nature and require limited judgment and decision-making.
Incumbents are expected to build foundational skills and knowledge to perform more advanced work over time through structured training and development.
This position will provide entry-level support to public school districts adopting and implementing Multitudes, a state-approved screening tool for early literacy and dyslexia. The role focuses on outreach, customer service, and ensuring smooth onboarding for districts across California.
Key Responsibilities
- Technical Support
Provide basic troubleshooting and technical assistance to school district representatives using the Multitudes platform. - Onboarding & Training
Support onboarding by guiding districts through registration, setup, and implementation. Distribute program materials such as FAQs, handouts, and training schedules. - Communication & Relationship Management
Maintain accurate records of communications and follow-ups in a CRM system (e.g., Zendesk Sell). Collaborate with outreach teams to track leads and ensure timely follow-up. Support positive relationships with partner districts.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit:
https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
The UCSF Dyslexia Center is developing Multitudes, a digital platform available at no cost to all California public schools. The tool supports early identification of Kindergarten and First Grade students who may be at risk for reading difficulties, including dyslexia. Early identification enables early intervention-helping improve literacy outcomes and advancing educational and health equity across California.
Multitudes is led by the ALBA Language Neurobiology Lab within the UCSF Department of Neurology's Memory and Aging Center, directed by Dr. Maria Luisa Gorno Tempini. The lab studies how language is organized in the brain across the lifespan and how neurological conditions impact language, memory, and cognition.
The UCSF Dyslexia Center and the UCSF|UC Berkeley Schwab Center for Dyslexia and Cognitive Diversity work to improve identification, support, and outcomes for individuals with dyslexia through research, education, and partnerships with schools and communities.
Required Qualifications
- Spanish language fluency
- Entry-level experience or demonstrated ability to learn and apply new concepts quickly
- Basic customer service or administrative support experience
- Ability to follow processes and complete routine tasks with attention to detail
Preferred Qualifications
- Bachelor's degree or equivalent experience in education, public relations, or a related field
- Coursework or continuing education in a related field
- Strong organizational skills with the ability to manage multiple communication threads
- Strong written, verbal, and presentation skills; ability to communicate effectively with diverse audiences
- Ability to build and maintain positive working relationships
- Experience with business software and systems (e.g., Smartsheet, Zendesk, Slack, Microsoft Office)
- Strong attention to detail and organizational skills
- Interest in learning new technologies and providing basic technical support to educators and school communities
- Ability to work collaboratively with internal and external stakeholders
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20
For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Organization
TEP
Job Code and Payroll Title
005840 CMTY EDUC SPEC 1
Job Category
Administrative Support, Education, Professional (Non-Clinical), Professional and Managerial, Student Services, Temporary Employment
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Employee Class
Temporary Employment
Percentage
80%
Location
San Francisco, CA
Campus
China Basin (SF)
Work Style
Fully On-Site
Shift
Days
Shift Length
Variable
Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.