FHC Patient Navigator

FCM-FamMed-ZSFG-Programs

Full Time

87329BR

Job Summary

The Patient Navigator will support the clinical and logistical needs of two specialty clinics within the Family Health Center at ZSFG: the Bridge Clinic (50%) and the Gender Affirming Care Clinic (50%). This role is essential to the expansion of clinic services, joining a team of existing Navigators working in both settings. The Navigator will serve as a critical bridge between patients and healthcare services, helping to improve care access, continuity, and outcomes for both populations.

Bridge Clinic Responsibilities (50% Time)
The Bridge Clinic supports patients who use drugs, alcohol, or tobacco. People with substance use disorders often need support transitioning from acute care to ongoing community-based services. These patients have traditionally had low rates of follow-up after acute care referrals, and the Navigator plays a critical role in improving linkage rates.

Emergency Department (ED)
* Identify and screen patients for substance use disorder
* Provide motivational interviewing and harm reduction counseling
* Develop outpatient follow-up plans and provide referrals (medication treatment clinics, residential programs, detox, community resources)
* Support ED initiation of addiction medications
* Distribute harm reduction supplies (syringes, naloxone)
* Round with Social Medicine team

Bridge Clinic
* Partner with physicians, social workers, and pharmacy to support patients
* Discuss and facilitate referrals to behavioral health and residential treatment
* Provide harm reduction services
* Schedule appointments and conduct phone outreach for continuity of care

General Responsibilities
* Maintain patient support phone line during business hours
* Track data and operational metrics
* Complete EHR documentation and panel management
* Lead quality improvement projects
* Complete administrative duties during designated time

Gender Affirming Care Clinic Responsibilities (50% Time)
The Gender Affirming Care Clinic serves as part of a comprehensive longitudinal curriculum for family medicine residents focused on primary and specialized care for patients across the gender spectrum. Along with patient support, the Navigator will also have responsibilities related specifically to the NIH grant supporting curriculum development.

Patient Support & Navigation (30%)
* Serve as a non-clinical resource and liaison for TGD patients and their families when applicable
* Provide panel management oversight to ensure care gaps are being met for the gender diverse patient
population
* Help patients navigate the complex healthcare system and connect with community resources
* Liaison with Gender Health SF to facilitate improved coordination of care
* Use knowledge of the clinic to resolve issues and support patient needs
* Track relevant data and operational metrics for reporting across both clinics
* Complete electronic health record documentation

Quality Improvement & Patient Engagement (10%)
* Conduct and review surveys and focus groups with transgender/gender diverse (TGD) patients to
recommend changes in clinic structure and services
* Identify ways to increase patient satisfaction for TGD patients, both adults and children
* Assist with quality improvement efforts to enhance care for gender diverse individuals
* Assist in communicating with members of the Patient Advisory Committee
* Coordinate Patient Advisory Committee meetings (approximately four evening commitments per year)

Education & Resource Development (10%)
* Develop and maintain a library of resources and orientation information for patients
* Support resident education on the healthcare needs of gender diverse individuals
* Help write up best practices for teaching clinics serving gender diverse patients as part of the curriculum package for dissemination
* Assist in disseminating best practices to other teaching clinics

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $66,900 - $100,400 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The mission of the Department of Family & Community Medicine (DFCM) is to educate students and residents in family medicine with an emphasis on meeting the needs of the economically disadvantaged and the medically underserved, advancing knowledge in family and community medicine, and developing methods of primary care that are effective, efficient, and accessible to all people. DFCM is engaged in research, teaching, training, service and clinical activities located at seven primary UCSF and leased sites in San Francisco: Parnassus, Zuckerberg San Francisco General (ZSFG) - Buildings 80, 90, 20 and the Main Hospital, Mission Center Building (MCB), Laurel Heights, Mission Hall, Lakeshore, Lakeside, as well as the OSHER center, Women's Health and the UCSF Primary Care Practices at China Basin and Laurel Village and at various local community, national and international research / service / education training and clinical sites. In addition to the Department's Family Medicine Residency Program located at ZSFG, the Department has affiliated residency programs in Fresno, Salinas, Santa Rosa, Kaiser Vallejo, and Contra Costa Health Systems. Authority and accountability for the Department reside with the Department Chair who delegates authority to Vice Chairs, the Executive Council, Directors and Chiefs of Service and their Administrators and the Department Director of Administration and Finance.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• Minimum 3 years of related experience
• Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians
• Strong knowledge of transgender health care needs. Background understanding of health disparities, especially as they apply to the LGBTQ population
• Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow-through with implementation
• Ability to work independently in a fast-paced, demanding environment with minimal supervision
• Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
• Demonstrated ability to work independently and in a team; excellent demonstrated record of
• attendance and punctuality
• Excellent written and verbal communication skills by email, phone, and text
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area

Preferred Qualifications

• Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques
• Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved
• Ability to create effective rapport with a diverse group of patients and care providers
• Proficiency in Spanish
• Excellent analytical, interpersonal, and problem-solving skills
• Experience working with electronic health records
• Knowledge of evidence-based treatment for substance use disorders
• Knowledge of harm reduction principles and skills
• Knowledge of San Francisco's mental health, substance use, and community-based organization services; and/or community-based organization services for transgender/gender diverse individuals
• Proficiency with motivational interviewing
• Experience working in medical settings with ability to further learn concepts and terminology
• pertinent to medical and mental health services
• Knowledge of personal recovery from substance use disorders

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

004198 PAT NAVGTR NON-CLIN 3

Job Category

Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Zuckerberg San Francisco General (ZSFG)

Work Style

Fully On-Site

Shift

Days, Variable

Shift Length

8 Hours

Additional Shift Details

Monday-Saturday; 8am - 8pm PST; Varies 40 hours per week