What are the responsibilities and job description for the Housing Operations Assistant position at University of California, Riverside?
UC Riverside's Housing Services is recruiting for a Housing Operations Assistant. The full salary range for the Housing Operations Assistant is $28.44 - $40.76 per hour. However, the expected pay scale for this position is up to $31.18 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. The Housing Operations Assistant (HOA) leads a team of student support staff and maintains the daily business workflow at the Resident Services Office of housing residential communities: serves as a resource for residents, staff, conference guests and visitors by phone, electronically and in-person. May work in a residential community that's under a Public-Private Partnership working closely with a third party (non-UCR) management company or a community with a high presence of Riverside Community College students living with us and liaising with RCCD staff as part of our inter-segmental housing agreement. Provides information and accurate referrals to residents, staff, conference guests, external service providers, and other strategic partners regarding Housing Services policies and processes, as well as other campus services. Assists Housing Operations Managers (HOMs) in providing oversight for resident and guest services, residential resources, facility conditions, access management, and repair needs. Provides support for student staff recruitment, development and performance management. Assists with the implementation of resident recruitment and retention activities, general outreach programs, and move-in/move-out events. Functions as a critical liaison for all residential community service providers, conference guests, the general campus community, and outside vendors. Provides administrative support for the HOMs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
Ability to compose, proofread, edit and/or approve grammatically correct and accurate correspondence, memos, flyers, presentations, etc. Ability to generate reports on a frequent basis or ad hoc as needed. Ability to oversee and maintain the departmental master calendar. Proficient knowledge and ability using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Knowledge of and/or experience with program coordination, event planning/coordination, outreach activities, etc. Ability to collaborate and/or serve as liaison or control point between the department and internal/external service providers. Skill in making appropriate job decisions following established policies and procedures, or practices. Skill in independently researching questions and making appropriate recommendations, or making appropriate contacts for problem resolution. Skill in using professional and sound judgement to address issues or concerns. Skill in listening, anticipating and responding to the needs and/or requests of staff and customers. Ability to identify with the customers perspective and maintain a commitment to excellent customer service. Skill and ability to understand, interpret and/or apply the department's/university's policies and procedures to customers and requests. Ability to organize tasks, documents, materials and systems with efficiency and accuracy. Skill and ability to maintain and oversee accurate record keeping with strict attention to detail. Exceptional communication skills, verbal and written, and ability to interact effectively with departmental staff as well as campus and outside community members. Interacts with tact and diplomacy at all times.
degree
Bachelor's degree or education equivalent to college level coursework in a related field.
Preferred
- experience5 years of administrative experience in an office environment providing administrative support to staff, customers, visitors etc; or an equivalent combination of education and experience.Required
- Must successfully complete a background check prior to appointment start date.requiredRequired
Ability to compose, proofread, edit and/or approve grammatically correct and accurate correspondence, memos, flyers, presentations, etc. Ability to generate reports on a frequent basis or ad hoc as needed. Ability to oversee and maintain the departmental master calendar. Proficient knowledge and ability using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Knowledge of and/or experience with program coordination, event planning/coordination, outreach activities, etc. Ability to collaborate and/or serve as liaison or control point between the department and internal/external service providers. Skill in making appropriate job decisions following established policies and procedures, or practices. Skill in independently researching questions and making appropriate recommendations, or making appropriate contacts for problem resolution. Skill in using professional and sound judgement to address issues or concerns. Skill in listening, anticipating and responding to the needs and/or requests of staff and customers. Ability to identify with the customers perspective and maintain a commitment to excellent customer service. Skill and ability to understand, interpret and/or apply the department's/university's policies and procedures to customers and requests. Ability to organize tasks, documents, materials and systems with efficiency and accuracy. Skill and ability to maintain and oversee accurate record keeping with strict attention to detail. Exceptional communication skills, verbal and written, and ability to interact effectively with departmental staff as well as campus and outside community members. Interacts with tact and diplomacy at all times.
- Proficient knowledge and ability using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Required
Salary : $28 - $41
