CRM Analyst

Are you passionate about using technology to transform the student experience? Join UC Riverside's central IT team as a CRM Analyst and play a pivotal role in shaping every step of the Highlander journey. As a key member of our Student Information Systems team, you'll leverage your expertise in Slate and Salesforce to design and build innovative solutions that directly support students from their first inquiry to their life as alumni. You'll also have the opportunity to learn about and support other SaaS solutions, such as Qualtrics, Kuali Build, DocuSign, and more. This is your chance to solve complex challenges, empower our campus partners, and create a seamless digital experience for our vibrant university community. Apply today! The CRM Analyst serves on a team of CRM professionals who provide technical resource for the university's CRM systems, including Technolutions Slate and Salesforce. This role resolves a wide range of business process issues by designing, configuring, and implementing solutions within the CRMs and integrated SaaS applications for workflow and forms. Demonstrates good judgment in selecting methods and techniques to support the entire student lifecycle, from prospective students to alumni engagement, ensuring data integrity and a seamless user experience. Information Technology Solutions is recruiting for 2 positions. Both positions are classified as predominantly remote with occasional visits to campus as needed. Working hours will be based on Pacific Standard Time (PST). The full salary range for the Business Analyst is $75,900 - $137,300 annually. However, the pay scale for these positions is up to $100,000 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

• experience

  4 - 7 years of related experience.

  Required

• Must pass a background check.

  required

  Required

Thorough knowledge of business and process analysis functions. Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture. Thorough knowledge of related areas of IT. Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills. Broad knowledge relating to software design. In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description. Demonstrated ability to work with others from diverse backgrounds. Thorough knowledge of business processes and procedures. Demonstrated testing and test planning skills. Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization. Demonstrated proficiency with at least one enterprise CRM platform (e.g., Slate, Salesforce, etc.) for system administration and configuration.

• Thorough knowledge of business and process analysis functions.

  Required

Salary : $75,900 - $137,300