What are the responsibilities and job description for the Hospital Operator position at University of California- Davis Health?
Apply for Job Job ID 76595 Location Sacramento Full / Part Time Full Time Add to Favorite Jobs Email this Job
Job Summary
This position is responsible for assessing priorities and using telephone soft skills to handle high priority and urgent patient matters. Responsible for performance of special functions and projects as they are assigned by the supervisor. Displays outstanding interpersonal skills, excellent customer service skills, in all interactions with stakeholders : physicians, staff, vendors, patients, and visitors.
Position requires the ability to work varied hours when needed.
Apply By 3 / 10 / 2025 at 11 : 59PM.
Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and / or certification if required of the position
- Experience answering multi-line phones
- Experience and knowledge, using two-way radio and proper radio etiquette.
- Experience in a call center or similar high call volume type environment or in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public.
- Experience with communicating via telephone and in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public.
- Demonstrated high-level customer service, communication and interpersonal skills.
- Typing skills sufficient to use computer keyboard for timely and accurate input and production
- Ability to follow oral and written direction and instructions which are presented in a variety of formats.
- Ability to pay strict attention to detail.
Preferred Qualifications
Key Responsibilities
Department Overview
Operator Services is part of the Plant Operations & Maintenance (PO&M) Department who has the responsibility to maintain UCDH buildings, utilities, and grounds at the UC Davis Health. The PO&M Department consists of approximately 150 staff members providing support to operations and maintenance of the hospital, clinical, medical education, research and administration buildings and grounds that includes 148 acres and structures that total 4 million GMSF.
The Operator Services Unit receives approximately 70,000 incoming calls a month from patients, staff, and visitors. Receives and communicates accordingly Hospital Emergency Codes which include, but not limited to : Blue, Red, White Green, Rainbow, and Elopement adhering to UC Davis Health Policies and Procedures. Monitors and dispatches appropriate personnel to various alarms such as med-gas, elevator, and emergency generator. Dispatches PO&M skilled craft mechanics to appropriate locations in accordance with customer requests and emergent issues using 800 MHz radio, telephone, pager, cell phone and or text message communications. Receives afterhours patient calls for medical advice and pages to physician on call. Possess excellent customer service skills will providing clear and concise communications with department managers, employees, and Health System staff at all levels.
POSITION INFORMATION
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC : https : / / ucnet.universityofcalifornia.edu / labor / bargaining-units / index.html
Physical Demands
Mental Demands
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Must be available (flexible) to work variable shifts, days, overtime, and / or additional hours (holidays and weekends included) for a 24 hour per day, 7 day per week operation. Must be able to work in a very structured environment, with a shared work area where you are required to stay at your work station while performing the functions and tasks of the position. Available to go through a minimum of a four (4) week training program. Requires strong customer service, telephone and interpersonal skills. Must have experience in a call center / high call volume type environment. Must have reliable transportation.
Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
Misconduct Disclosure Requirement : As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit : https : / / policy.ucop.edu / doc / 4010393 / PPSM-20
For the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination
Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere
To learn more about our background check program, please visit : https : / / hr.ucdavis.edu / departments / recruitment / ucd / selection / background-checks
Salary : $25 - $35
