What are the responsibilities and job description for the College Navigator position at University of Arkansas?
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The University of Arkansas Community College at Batesville (UACCB) is a comprehensive community college committed to providing learning experiences that improve the lives of those we serve.
UACCB provides affordable access to technical education and college transfer programs that meet the diverse higher education needs of the citizens of north central Arkansas. These programs are provided to the traditional college student as well as to high school students through a state approved Secondary Area Career Center. The College also promotes economic development and an enhanced quality of life for the community through adult education, developmental education, customized business and industry training, and continuing education programs.
UACCB's mission is to provide quality educational opportunities within a supportive learning environment. We promote success through community partnerships, responsive programs, and an enduring commitment to improvement.
Thank you for your interest. We hope you will be joining us soon!
After reviewing the Job Duties and Qualifications listed below, click the Apply button at the top of the page to begin the application process.
If you have a disability and need assistance with the hiring process or for general application assistance, please contact the Human Resource Office at (870) 612-2045.
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The College Navigator provides holistic support to students from onboarding through goal completion. Utilizing a case management model, the Navigator serves as a primary guide for academic advising, career assessment, course registration, and financial aid navigation to drive student retention and program completion. This position delivers specialized support to all student populations and maintains accurate student records. This position is governed by state and federal laws and institutional policy.
Position Duties
70% - Academic Advising, Retention, and Student Onboarding
Utilize a case management service model to increase student satisfaction, retention, program completion, and data collection.
Maintain timely and accurate documentation of all student interactions, advising notes, and enrollment updates in Workday.
Provide continuous academic advising, career assessment, and course registration to support student success from program entry through goal completion.
Guide students through orientation and onboarding processes, ensuring familiarity with campus resources, academic expectations, and student rights and responsibilities.
Assist students and families with financial aid navigation, including the Free Application for Federal Student Aid (FAFSA), Arkansas' Scholarship Application Management System (SAMS), and institutional scholarship opportunities.
Provide baseline assistance and information to students regarding the college application and admission process in support of the Processing Center.
Support all student populations including international, veteran and veteran -dependents, high school concurrent, high school dual enrollment, and professional skills training students with their unique enrollment and financial aid processes.
Perform other duties related to student success, retention, and enrollment support as assigned.
25% - Student Services Support
Address applicant and student inquiries in a timely manner, providing direct assistance or making appropriate cross-departmental referrals.
Connect students with specialized support programs and campus resources, including but not limited to TRIO Student Support Services, Career Pathways Initiative, UACCB Foundation, Career Closet, the Learning Resource Center, mental health counseling, and veterans services).
5% - Institutional Support
Represents the department by serving on institutional workgroups, campus committees, and campus community events.
Engage in continuous professional development and required training.
Perform other duties relate to student success, retention, and institutional goals as assigned.
Knowledge, Skills, and Abilities
Knowledge
Understanding of student services, holistic retention strategies, and the community college model and mission.
Working knowledge of financial aid processes including FAFSA, Arkansas SAMS, and institutional scholarships as well as governing regulations (e.g., FERPA, Title IV, Title IX, ADA/Section 504).
Understanding the unique enrollment, compliance, and support needs for high school concurrent/dual enrollment, professional skills training, international (SEVP), and veteran/dependent students.
Familiarity with workforce development programs, transfer pathways, career assessment tools, and degree auditing.
Familiarity with modern student information systems, CRM platforms, and data reporting tools.
Skills
Advanced interpersonal, verbal, and written communication skills to effectively engage diverse student populations, families, faculty, and community partners.
High level of organization and detail orientation to manage a high-volume caseload, prioritize tasks, and maintain timely student records.
Critical thinking skills to navigate complex student challenges, resolve conflicts, and build consensus.
Hands-on skills using Workday, Microsoft Office Suite, and virtual communication tools to track and document student progress.
Abilities
Ability to independently manage a dynamic caseload of new and continuing students, guiding them through advising, registration, and retention milestones.
Ability to foster collaborative working relationships with faculty, financial aid, processing center, student support services, faculty, and external partnerships.
Ability to adapt to changing institutional policies, state regulations, and enrollment trends while maintaining strict confidentiality regarding student records.
Ability to work effectively with all student types.Qualifications:
Qualifications
- Bachelor's degree from an accredited college or university or a combination of education, training and experience which would lead to the competencies needed for a successful performance of the position's essential duties.
Preferred Qualifications
- Master's degree from a regionally accredited institution in a relevant academic discipline or in higher education/educational leadership.
- Two (2) or more years of progressively responsible student affairs experience.
Qualification Equivalencies:
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
hr@uaccb.edu
All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Criminal Background Check, Sex Offender RegistryUACCB is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check for all applicants. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking, WalkingFrequent Physical Activity:Lifting, Pulling, Pushing, Reaching, StoopingOccasional Physical Activity:N/ABenefits Eligible:YesThe University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.
Salary : $40,000