What are the responsibilities and job description for the Athletics Information Technology Specialist position at University of Arkansas?
The Athletics Information Technology Support Specialist is responsible for a range of support activities with a particular focus on delivering a high level of service and support. This position is end-user facing and requires in depth knowledge of Microsoft desktop operating systems, mobile devices, and common desktop applications. The position will occasionally require providing support for athletic events, which are scheduled after regular business hours and on the weekends.
Minimum Qualifications:
Preferred Qualifications:
Knowledge, Skills & Abilities:
The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.
Minimum Qualifications:
- Bachelor’s degree in information technology, a related field, or equivalent experience
Applicable equivalencies may be considered on the qualifications listed above.
- Three years of experience in an end-user facing technology support role including demonstrated ability to deploy and maintain desktop, laptop, mobile device, network, and server-based systems and applications to include but not limited to Windows, Mac OS, iOS and Android based operating systems
- Service oriented and end-user centric mindset focused on providing exceptional support
Preferred Qualifications:
- Experience working with connected audio/visual systems and venue technology including digital signage, interactive displays, and presentation systems
- Experience working with physical security and access control solutions
- Experience working with wireless networking technology
- Networking experience (switching, routing, VLANs, wireless, POE).
- Experience administering server operating systems including Windows Server 2016 and Windows Server 2019
- Experience administering common hypervisors and virtualization technology
- Basic knowledge of industry standard cybersecurity practices
Knowledge, Skills & Abilities:
- Knowledge and support of Microsoft Desktop Operating Systems
- Knowledge and support of Microsoft Server Operating Systems
- Knowledge and support of Microsoft Office 365
- Knowledge and support of SSO security practices
- Knowledge and support of Microsoft Azure
- Knowledge and support of MacOs
- Knowledge and experience with mobile device support
- Knowledge and experience with patching and desktop management solutions, for example Microsoft SCCM, Jamf
- Knowledge and experience with audio and visual hardware
- Customer service skills
- Analysis and troubleshooting skills
- Ability to work some nights and weekends as required based on scheduling of athletic events
The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.